Please select the topic your question is related to:
Meal Plan
Debit Accounts
Book Vouchers
Door Access
Lockers
UMass Pass
Meal Plan
What is a meal plan?
What is snack allowance?
What is a guest pass?
Do I have to purchase a meal plan?
What is the difference between meal plans?
What meal plan should I choose?
Can I change my meal plan and when is that possible?
What happens if I do not want a meal plan after I have already purchased one?
How many meals can I use per day?
Can I use my meal plan anywhere else apart from the Resident Dining Hall?
What happens if I do not use all my meals for the week?
When I run out of guest passes, can I just transfer one of my meal plan allowances to my guest?
Can I let someone else use my ID to use the meals I will not be eating?
What happens to my snack allowance at the end of the semester?
How come I can’t use my snack money off campus?
Can I remove meals from my meal plan?
Debit Accounts
What is a debit account?
What happens to the money on the account at the end of the year?
How can I deposit money on my debit account?
Can this money be transferred from one student to another?
Can I put money on my son/daughter’s account in person?
Can I transfer money from my general account to my snack money and vice versa?
Can you check the balance on my UMass Pass?
How can I check the balance on my card?
Why does my receipt only say I have x amount of dollars when I just put y amount of dollars on it the other day?
Book Vouchers
What is a book voucher?
How do I know if I am entitled to a book voucher?
What do I need to obtain a book voucher?
What happens if I do not use all of the money allotted to me?
What happens if I need to return a book?
Do I need to pay a fee for a book voucher?
What is the maximum amount that you can apply to your Book Voucher?
Door Access
Why do I need my ID for door access?
What do I do if I move from one dormitory to another?
I changed residence; can I have my building access modified here?
Lockers
How do I obtain a locker?
Is there a fee to get a locker?
UMass Pass
How do I add money to my UMass Pass?
Do you have Stamps?
How do I add money to my UMass Pass online?
How much does a lost UMass Pass cost?
Do I have to pay for my first UMass Pass?
Where can I use my UMass Pass?
Does UMass Pass service or have extra ATM deposit envelopes?
Can you make change for me at UMass Pass?
Does UMass Pass offer faxing services?
Can I pick up my package at UMass Pass?
Can I get information about a UMass Pass account over the phone?
What are your hours of operation?
How much does it cost to make photocopies?
Where is there a “lost and found” on campus?
What is my UMass Pass for?
Can I transfer money from my general account to my snack money and vice versa?
If there is money already on my card can I get it back in cash or check?
Does UMass Pass sell tickets for events?
I lost my UMass Pass; can you deactivate it for me?
I found my old UMass Pass, can I activate it?
Can I have a refund for my new UMass Pass if I found my old one?
Can I have a new picture? The one on my card doesn’t look good.
Last Updated On: 12/18/08
