UMass Dartmouth offers an extensive array of computing and information technology support services. Computing and Information Technology Services (CITS) is under the administration of Donna Ritenour Massano, Chief Information Officer (CIO) and Associate Vice Chancellor for Information Technology in the Division of Administration and Finance.
Information technology (IT) organizations must be able to respond rapidly to technology's ever-changing environment. So CITS is organized around a flexible team structure that ensures the ability to adapt to diverse and evolving campus IT needs.
The IT Service Centers provides assistance to students, faculty and staff in meeting their varied IT needs. The Information Systems Development and Integration and Project Support and Change Management teams support the development of campus-based applications, web systems and university system software implementation. Three teams support infrastructure: Network and Telecommunications, Access Management, and Enterprise Systems Administration. In support of teaching and learning, the Instructional Development team assists faculty with technology in the classroom and online course development, while the Learning Spaces Operations team supports classroom and lab hardware and software.
A number of issues cross all teams; therefore, CITS has established four cross-functional teams to address critical and ongoing IT issues: communications to our customers, the security of our systems, multi-media technical support, and overall service quality. These "horizontal" teams have representation from across CITS.
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