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CITS Horizontal Cross-Function Teams

CITS has four cross-functional teams to address critical and ongoing IT issues: communications to our customers, the security of our systems, multi-media technical support, and overall service quality. These "horizontal" teams have representation from across CITS.

Communications

Service Mission

To coordinate CITS communications strategies for new and ongoing initiatives, with consideration for our customers and attention to consistency and timeliness.

Facilitator: Peggy Dias
Telephone: 508.999.8791
email

Enterprise Security

Service Mission

To ensure a secure IT environment through the evaluation, adoption and maintenance of industry standards and best practices in a timely fashion.

Facilitator: Craig Oliveira
Telephone: 508.999.8957
email

Quality Service

Service Mission

To nurture a highly-functioning, service-oriented organizational culture through ongoing dialogue, assessment and implementation of quality service initiatives.

Facilitator: Peggy Dias
Telephone: 508.999.8791
email

Stream Team

Service Mission

To coordinate the provision of rapid-response, high-quality technical services (web, network, multi-media) to the campus community for events requiring IT/media support.

Facilitator: Chris Frias
Telephone: 508.999.8203
email

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