Getting Help

For course related inquiries and questions, please directly contact your instructor.

IMPORTANT: myCourses Extended Outage

At the end of the fall 2015 semester, the myCourses system will be moved from UMass servers to Blackboard hosting servers.

As part of the move, myCourses will be unavailable starting Tuesday, December 22, 2015 through Saturday December 26, 2015.

Additional details are available at:

If you have any further questions or concerns, please contact CITS Instructional Development at 508 999-8501 or

Account Activation

Registered students must have activated their UMassD Logon (email account) prior to logging into their myCourses account.

For further account assistance, please email or call 508.999.8532 or 508.999.8528.

COIN (Student Online Information System)

For help with your COIN (student online information system) account, please visit

myCourses Support

Prior to contacting support, please check  myCourses Students Help and Information Guide which provides answers to the most commonly asked questions.

For technical difficulties with the myCourses interface, please contact support with the contact information provided below.

Students seeking help should:

  • Students can email or call the Student Help desk at 508-999-8505 during normal business hours. (Mon-Fri 9:00 a.m.-5:00 p.m.EST)
  • During off-hours, weekends, and holidays, technical assistance is available for students at