Why am I unable to download Word documents or PowerPoint files from my course?

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If you are using Windows XP and Internet Explorer, you may experience problems accessing and downloading files in myCourses. If you receive a security banner warning such as the one that appears below, click on the banner.

Select Download File from the menu.

You will be redirected to the myCourses Portal page. Click on the course title to enter your course.

Click on the file that would like to open or download. You should now receive the following
file download window prompting you to Open or Save.

• Select Open to view the presentation or document.
• If you would like to print out a PowerPoint presentation or Word document, you should Save the file to your computer and then open the file using the appropriate software program.

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Please note that each time you access myCourses and attempt to download or open a file, you will receive the security banner warning. If you would like to change your settings to not receive the banner, click here for further instructions.

If you still encounter difficulties, please contact myCourses support .