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Instructional Development Logo

Getting Help

--For course related inquiries and questions, please contact your instructor.

--Registered students must have activated their UMassD Logon (email account) prior to logging into their myCourses account.

Activate your UmassD Logon (email account)
Forgot/Change your password

For further assistance, please email  citsam@umassd.edu or call (508)999-8532 or (508)999-8528.

--For technical difficulties with the myCourses interface, please contact support with the contact information provided below.

*Prior to contacting support, please see our list of Frequently Asked Questions (FAQs) which provides answers to the most commonly asked questions.

--For help with your COIN (student online information system) account, please visit http://www.umassd.edu/coin/.


Students in fully online courses seeking help should:

Students in blended courses (mix of face to face meetings and online activities) seeking help should:

For a quicker response, please contact support via the email addresses provided. Typically, the myCourses support staff respond to requests within 24-36 hours or sooner.

 

Contact Info:

  • UMass Dartmouth CITS/Instructional Development Team
  • Email: idteam@umassd.edu
  • Phone: 508-999-8501
  • Fax: 508 910-6883
  • Hours: Monday to Friday 9:00am to 5:00pm or by appointment.
  • Location: Dion 109