Getting Help

--For course related inquiries and questions, please contact your instructor.

--Registered students must have activated their UMassD Logon (email account) prior to logging into their myCourses account.

Activate your UmassD Logon (email account)
Forgot/Change your password

For further assistance, please email  citsam@umassd.edu or call (508)999-8532 or (508)999-8528.

--For technical difficulties with the myCourses interface, please contact support with the contact information provided below.

*Prior to contacting support, please see our list of Frequently Asked Questions (FAQs) which provides answers to the most commonly asked questions.

--For help with your COIN (student online information system) account, please visit http://www.umassd.edu/coin/.

• Send email to dartmouthsupport@umassonline.net, or
• Call the Student IT Service Center at 508-999-8884 during normal business hours.
  (Mon-Thurs 7:30am-11:00pm, Fri 7:30am-5:00pm, Sat 9:00am-5:00pm, Sun 12:00pm-11:00pm), or
• Call 1-888-301-3326 or contact support via live text chat during off-hours, weekends, and holidays or search the self-help site.
  

Students in blended courses (mix of face to face meetings and online activities) seeking help should:

• Send email to mycourseshelp@umassd.edu, or
• Call the Student IT Service Center at 508-999-8884 during normal business hours.
  (Mon-Thurs 7:30am-11:00pm, Fri 7:30am-5:00pm, Sat 9:00am-5:00pm, Sun 12:00pm-11:00pm)

For a quicker response, please contact support via the email addresses provided. Typically, the myCourses support staff respond to requests within 24-36 hours or sooner.