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Instructional Development Logo

Getting Help

--For course related inquiries and questions, please contact your instructor.

--Registered students must have activated their UMassD Logon (email account) prior to logging into their myCourses account.

Activate your UmassD Logon (email account)
Forgot/Change your password

For further assistance, please email  cit_am@umassd.edu or call (508)999-8532 or (508)999-8528.

--For technical difficulties with the myCourses interface, please contact support with the contact information provided below.

*Prior to contacting support, please see our list of Frequently Asked Questions (FAQs) which provides answers to the most commonly asked questions.

Students in fully online courses seeking help should:
  • Send email to dartmouthsupport@umassonline.net, or
  • Call 1-508-999-8501 or 1-508-999-8793 between 8:00AM and 5:00PM EST during the week, or
  • Call 1-800-569-6505 or contact support via live text chat during off-hours, weekends, and holidays.
Students in blended courses (mix of face to face meetings and online activities) seeking help should:

For a quicker response, please contact support via the email addresses provided. Typically, the myCourses support staff respond to requests within 24-36 hours or sooner.

 

Contact Info:

  • UMass Dartmouth CITS/Instructional Development Team
  • Email: idteam@umassd.edu
  • Phone: 508-999-8501
  • Fax: 508 910-6883
  • Hours: Monday to Friday 9:00am to 5:00pm or by appointment.
  • Location: Dion 109