Ruckus at UMass Dartmouth: FAQs
The following FAQs are those that we feel will be the most commonly asked here at UMass Dartmouth. All FAQ information is courtesy of Ruckus; please visit the Ruckus Help Site for a complete list of FAQs.
- What is my Ruckus user ID and/or user name?
- Why is my password and/or user name invalid?
- What are the Ruckus player's system requirements?
- Does Ruckus work on a Mac?
- Can I put Ruckus music on my portable audio player?
- Will Ruckus music play on my iPod?
- Can I burn mix CDs of Ruckus music?
- How can I make sure Ruckus isn't blocked by my firewall?
- How can I set up my Windows default firewall to allow Ruckus?
- Browser questions: Mozilla, Firefox, Netscape
- Do I have to live on campus to get Ruckus?
- Can I use Ruckus on multiple computers? What happens if I buy a new computer?
What is my Ruckus user ID and/or user name?
It's your UMass Dartmouth email address. (This is the email address you use to register with Ruckus). Be sure to enter your entire address in all lower case.
Why is my password and/or user name invalid?
Make sure you have typed your username and password correctly (case sensitive). Be sure to use your full UMass Dartmouth email address as your username. If you still cannot login, you may need to Reset Your Password
Try typing in the password letter by letter rather copy/paste. Sometimes copy/paste adds in extra 'blank' characters that you won't see, but the Ruckus system does. Remember that Ruckus usernames and passwords are case-sensitive.
What are the Ruckus player's system requirements?
To use Ruckus, you must have:
- A computer running Microsoft Windows XP SP1+ or Windows 2000 ( player will not work on a MAC )
- 800 MHz or faster CPU
- 256 MB or greater RAM
- Windows Media Player 10 (WMP 9 for Windows 2000)
- Macromedia Flash Player 6.0 or higher
- Quicktime 6.5 for RuckusTV
- 10 MB free hard disk space for Ruckus Player
- ~4 MB free hard disk space per song and ~700 MB per movie
- Windows Internet Explorer 6 (medium security setting, javascript enabled, and allow cookies)
Currently only the Ruckus site is compatible with the Mac. The community features of Ruckus.com, such as adding friends, reviewing, recommending and our articles will still work on your Mac, however playing Ruckus subscription music and movies will not. To download music to a Mac you must use our eMusic service subscription.
Can I put Ruckus music on my portable audio player?
Yes! Thanks to DRM, the encryption software that legal downloading services use to protect media files from being illegally shared, you can now have unlimited music...to go! This new feature makes Ruckus a convenient and legal alternative to p2p downloads.
In order to use this feature, you must:
1) Have a valid Ruckus-to-go subscription. See our Ruckus to Go page.
2) Have a Playsforsure compatible MP3 player (see below).
3) Have updated firmware for your particular player. Some players may need you to visit the manufacturer's web site to download the most current (Playsforsure compatible) firmware for your computer.
NOTE: Not all players are compatible for this feature. When purchasing a player, look for the "Playsforsure" logo that is compliant with both audio downloads and subscription. Microsoft provides a list at Playsforsure Subscription Enabled Players; however, just because your player isn't listed doesn't mean it's not PlaysForSure Subscription compatible. Look for the Subscription-checked logo below on the box or on the manufacture's information page on your player. Ensure the PlaysForSure logo is checked for Subscription.
Will Ruckus music play on my iPod?
Ruckus will work with many mp3 players, but unfortunately not iPods. To see if your mp3 player will work with subscription services like Ruckus, see our MP3 Player Page .
Apple has not licensed their DRM technology to any company. DRM, or digital rights management, is the encryption software that legal download services such as Ruckus use to secure the media files so that they can't be illegally shared. Apple has created their own proprietary DRM technology and has decided to stay with a closed system. Apple is the only company that can play back encrypted media files on the iPod.
Can I burn mix CDs of Ruckus music?
The music you download from Ruckus can not be burned. The license agreements Ruckus has with record labels prohibit burning songs to CDs. Ruckus offers two options for burning: eMusic and Buy.com.
Ruckus offers a limited subscription to eMusic where you can download a certain number of songs per month from the eMusic site that can be burned to CD. You can subscribe to this service by clicking on the My Account link when you are signed into the Ruckus site.
Ruckus also has a partnership through Buy.com to offer burnable songs at 99 cents a track (or less!). You can purchase burnable songs through the Ruckus page by clicking on the green $ next to the track you are interested in.
The Ruckus subscription music is available for your computer or compatible mp3 player.
Ruckus offers compatibility with Ruckus to Go on Plays For Sure Subscription compliant players for download and subscription. We offer a list of such devices at http://www.ruckus.com/newuser/devices.html .
However, you can put them on your Windows Media compatible portable player with the Ruckus-to-Go service.
You may however purchase the music you have on Ruckus through Buy.com.
How can I make sure Ruckus isn't blocked by my firewall?
There may be more than one firewall running on your computer that could be blocking Ruckus' access. Click on the Start button, then go to Programs. Check to see how many of the following you have listed - Norton Internet Security, Zone Alarm, Tiny Firewall, Sygate, Kerio, or BlackICE . In addition to any of these firewalls, Windows also has a firewall that should be checked.
You may need to know where you installed Ruckus to when you go to unblock the program. By default, the Ruckus Player program is installed to C:\Program Files\Ruckus Player\Ruckus.exe . Ruckus recommends that you unblock the program instead of individual ports. The Ruckus Player goes out through the normal http (80) and https (443) ports. However, the Bonjour library used for My Neighborhood file sharing binds to whatever port is available
Windows Default Firewall
Be sure to inspect your Windows default firewall; it may be blocking access. Check out our guide on unblocking Ruckus through Windows Firewall.
Norton Internet Security
To unblock programs see this guide:
http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2003101708540036
Symantec Client Firewall
To unblock Ruckus with Symantec Client Firewall, open up Symantec Client Firewall. Go to Client Firewall, Configure, then Programs. Scroll down the list of programs until you see Ruckus. Select Ruckus, then click on Modify and select Permit.
Zone Alarm
To unblock Ruckus with Zone Alarm, open up Zone Alarm. Go to Program Control and click on the Program tab. Ensure Ruckus is checked green for all four categories.
Sygate Personal Firewall
To unblock Ruckus with Sygate, open up Sygate. Go to Applications, right click on Ruckus, and select Allow. Click OK.
If you still see problems, please let Ruckus know which firewalls you have installed and how you connect to the internet.
How can I set up my Windows default firewall to allow Ruckus?
This is a guide for the Windows default firewall. See the Ruckus Firewall Guide for other firewalls such as Norton Internet Security, Zone Alarm and more.
Set your firewall to make exceptions for Ruckus.exe and mDNSResponder.exe.
1. Completely close out of the Ruckus service by clicking on File. Exit from the Ruckus program. Ensure that Ruckus is no longer running and that the Ruckus icon isn't in your System Tray at the bottom right-hand corner of your screen.
2. Click on the Start button, select Control Panel, and then double-click Windows Firewall. If your firewall is on, ensure that �Don't Allow All Exceptions� is NOT checked.
3. Click on the Exceptions tab. If both Rendezvous/Bonjour and Ruckus are listed and checked under Programs and Services, no further configuration of your Windows firewall is necessary.
If either Ruckus or Rendezvous/Bonjour is not listed under Programs and Services, add each program manually by clicking on the Add Program button.
4. From the Add a Program box, select Browse.
5. From the Look in drop-down box at the top, navigate to C:\Program Files\Ruckus Network and select Ruckus.
6. Click Open. The Ruckus program should now be added to the list of Programs and Services.
7. Next, click on the Add Programs button for a second time. Drill down the Look in box to C:\Program Files\Rendezvous or C:\Program Files\Bonjour and select mDNSResponder. This is required for My Neighborhood functionality.
8. Click OK to exit Windows Firewall configuration. Restart your computer to ensure that all changes will take effect.
I use the Mozilla browser and when I try to download a song, the Ruckus Player doesn't come up. What can I do?
From Mozilla, go to Edit..Preferences. Click on Navigator..Helper Applications. In the box on the right, you should see "File Types: application/vnd.ruckus.download . Click on it then click on the edit button. Change it so that When a file of this type is encountered, Open it using the default application.
Click OK. Then OK again.
I use the Firefox browser and when I try to download a song, the Ruckus Player doesn't come up. What can I do?
Open up Firefox and go to Tools..Options. Click on the Downloads icon. Under File Types, you should see an entry for the RUCKUSDOWNLOAD file. Click RUCKUSDOWNLOAD file then click on the Change Action... button.
If it is marked as Save to Disk, change to it to Open them in the Default application (which should be Ruckus)
Click OK, then OK again. You should now be able to download songs in the Ruckus Player.
I use the Netscape browser and when I try to download a song, the Ruckus Player doesn't come up. What can I do?
To see that Ruckus opens from Netscape when you click to download songs,
1. Open up Netscape and go to Tool..Options. Click on "Downloads" from within the Options window.
2. Under File Types, you should see an entry for the RUCKUSDOWNLOAD file. Click RUCKUSDOWNLOAD file then click on the Change Action... button.
3. If it is marked as Save to Disk, change to it to Open them in the Default application (which should be Ruckus)
4. Click OK, then OK again. You should now be able to download songs in the Ruckus Player.
Do I have to live on campus to get Ruckus?
If you live off campus, you will have access to Ruckus. To get movies, however, you will have to go on campus and connect to the campus network. (Note not all campus connections will allow Ruckus. Please follow up with your campus helpdesk on network availability.)
Can I use Ruckus on multiple computers? What happens if I buy a new computer?
You can have two computers set up for your Ruckus account. If you buy a new computer, you can switch your Ruckus downloading privileges from your old computer to the new computer. However, Ruckus only permits one such switch every 30 days per customer. If you want, you can copy media files from the old computer to the new computer, although it might be easier just to download them again.
Switching computers is easy. When you log in to the Ruckus Player on the new computer, you will be asked if you want to switch computers. Click OK to agree and you're set! If you have already switched computer within the last 30 days, the Ruckus Player will tell you that you cannot switch computers again yet.
