Enterprise Systems Administration

Location: Library, Room 320
Telephone: 508.999.8957
email

Hours: Monday to Friday, 8 a.m. to 5 p.m.

Service Mission

To develop and maintain centralized systems and data center operations based on established standards.

Server administration and operations

• Maintain CITS servers and data storage systems.
• Provide centralized authentication and authorization.
• Provide digital certificates for secure server communications.
• Partner with other departments for administration of hosted servers.
• Provide centralized data storage.
• Provide back up, recovery, and archiving of University data.
• Manage tape library.

Email and collaboration services

• Provide email and calendar services to the campus community.
• Troubleshoot email problems related to delay, failed delivery, and spam/virus issues.
• Provide second tier support for mail user agent configuration.