CITS Horizontal Cross-Function Teams
CITS has four cross-functional teams to address critical and ongoing IT issues: communications to our customers, the security of our systems, multi-media technical support, and overall service quality. These "horizontal" teams have representation from across CITS.
Communications
Service Mission
To coordinate CITS communications strategies for new and ongoing initiatives, with consideration for our customers and attention to consistency and timeliness.
Facilitator: Donna Massano
Telephone: 508.999.8043
Email: dmassano@umassd.edu
Enterprise Security
Service Mission
To ensure a secure IT environment through the evaluation, adoption and maintenance of industry standards and best practices in a timely fashion.
Facilitator: Craig Oliveira
Telephone: 508.999.8957
Email: coliveira@umassd.edu
Quality Service
Service Mission
To nurture a highly-functioning, service-oriented organizational culture through ongoing dialogue, assessment and implementation of quality service initiatives.
Facilitator: Peggy Dias
Telephone: 508.999.8791
Email: mdias@umassd.edu
Stream Team
Service Mission
To coordinate the provision of rapid-response, high-quality technical services (web, network, multi-media) to the campus community for events requiring IT/media support.
Facilitator: Don King
Telephone: 508.999.8575
Email: dking@umassd.edu
