Instructional Development

Service Mission

To support instructional technology at UMass Dartmouth for online and face-to-face teaching and learning. To design, implement, and maintain flexible, technology-enhanced learning spaces such as IT classrooms, computer classrooms, distance learning facilities, and public access computing labs.

Training and support

• Train faculty and staff in the best practices for use of UMass Dartmouth's Learning Management Systems.
• Train faculty and staff in using any related software for instruction.
• Provide technical support to faculty, staff, and students in using UMass Dartmouth's Learning Management Systems.
• Provide technical support to faculty, staff, and students in related technology for Instructional Development.
• Develop documentation to assist faculty, staff, and students in using UMass Dartmouth's Learning Management Systems.
• Provide planning, design, and technical support for multimedia integration.
• Provide telephone, electronic, and walk-in support for site-licensed software related to online course development.
• Train faculty in using electronic classroom technology.
• Provide technical support for online freshman placement testing.

Administration

• Provide support in the administration of UMass Dartmouth's Learning Management Systems and related products.
• Manage the reservation, student staffing, and computer systems in the Faculty Staff Training Center (FASTRAC).
• Manage room security for computer labs and CITS learning spaces.

Technical operations

• Design, install, maintain, and manage CITS public and partnered computer labs.
• Design, install, maintain, and manage distance learning/video conferencing facilities.
• Design, install, maintain, and manage IT classrooms and computer classrooms.
• Provide technical and operational support for the Mobile Computing Loan Program (MCLP).