IT Service Center: Faculty & Staff
Location: Group I, Room 222
Telephone: 508-999-8790
Email: itscenter@umassd.edu
Hours: Monday to Friday, 7:30 a.m. to 5:00 p.m.
Service Mission
To provide high-quality IT help desk customer services for University owned computers and related peripherals for faculty and staff utilizing technology in University environments.
Hardware/Software
• Retrieve, rebuild, install software, configure, deliver, transfer data, on new, leased, and existing University-owned computers.
• Install, configure and troubleshoot supported software on University-owned computers, personal computers and related peripherals per licensing agreements.
• Provide front-line troubleshooting for network connectivity.
• Disconnect and reconnect faculty and staff computers for office moves and changes.
• Maintain and repair computers, printers and computer-related peripherals in faculty and staff offices and CITS Learning Spaces.
• Register, configure, provide access and support network and local printers on campus.
• Manage desktop security programs including virus definition installs, operating system updates, virus removal, and repair of compromised machines.
• Manage user accounts on University servers.
• Provide data back up and recovery services from damaged hard drives and CPUs.
• Provide loaner equipment to faculty and staff while equipment is repaired.
• Negotiate and manage UMass system and campus-wide licensed software programs.
• Administers the Faculty Instructional Laptop Program (FILP)
Purchases
• Communicate with IT vendors to evaluate, recommend and negotiate pricing for campus standardized hardware and software.
• Develop, maintain and communicate campus standards for hardware/software purchases.
• Represent UMass Dartmouth in negotiating and managing the UMass U$ave purchase program.
Technical Support and Training
• Manage training programs for computer use, operating systems and application software.
• Manage training and support programs for faculty utilizing technology in the Classroom.
• Manage technical support programs for wireless access for entire campus community.
Scanning
• Scan exams and evaluations.
• Scan text and images.
