IT Student Service Center

Location(s): Library lower level
Telephone: 508-999-8884
Email: itstudentcenter@umassd.edu

Hours
Office: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Labs: Sunday to Thursday, 8:00 a.m. to midnight
Friday, 8:00 a.m. to 5:00 p.m.
Saturday, 9:30 a.m. to 5:00 p.m.

ResTech (Residential Technology) Help Desk
Location: Elmwood Hall
Telephone: 508-999-8040
Email: restech@umassd.edu

Service Mission

To provide high-quality IT help desk customer services to students utilizing technology in University environments.

Support

• Provide help desk and support services to students in IT learning spaces.

• Develop and implement operational policies and procedures for IT learning spaces.

• Manage Information Technology assistants in IT learning spaces.

• Administer desktop security programs for student computers.

• Administer Residential Technology support programs to support residential students utilizing technology.

• Manage documentation for presentation at student programs such as Orientation and Discovery Days.

• Provide operational support for online freshman placement testing.

Access

• Develop and manage operational schedules for IT learning spaces such as computer classrooms and public access labs.

• Process reservation requests for IT learning spaces to provide appropriate access.

• Schedule and coordinate distance learning/video conferencing facilities.

• Schedule and administer computerized freshman placement testing.

Training

• Provide training to University students utilizing technology.

• Develop and manage technical support programs for IT assistants.