Virtual Desktop Infrastructure

With the opening of the new Charlton College Learning Pavilion, CITS has replaced traditional desktop computing with Virtual Desktop Infrastructure (VDI). This new technology offers a more sustainable computing infrastructure – decreased energy usage and electronic waste – while providing a dynamic and customizable computing environment for both faculty and students.

Effective September 2016, the CCB Expansion and Textiles-001 Labs are outfitted with new thin client workstations that connect directly to CITS servers.


Accessing a VDI workstation

VDI ThinClients are available in CCB 341 and Textiles 001

  1. Log on to any client machine using your UMassD Logon account.
  2. Select the virtual lab you require, if applicable.
  • If your course or program requires specialized software you may have access to multiple virtual desktop configurations.
  • If not, you will be automatically logged into the “General” CITS Lab configuration.

Disconnecting from the VDI

  • Disconnect and you can log in again from any client within 60 minutes to the same virtual computer. All open applications and files will still be open and available.‌‌

After 60 minutes, the virtual computer is destroyed, but a new one is always available This is the shortcut icon to disconnect an active VDI you.‌

The Disconnect from Session icon can be found on the upper-left of the desktop.

  • Log off to terminate your computing session. The virtual machine you were accessing is immediately destroyed. When logging on again you will receive a new virtual machine.

Saving your Files

  • Save all files and documents on your University U: drive, personal USB drive, or cloud storage provider of your choice. Do not save important files to the virtual computer’s desktop or Documents folder.


Getting Help

CITS support during this transition is available via:

  • Individual faculty assistance – contact Damon Gatenby at x8501 or
  • Hot Line assistance before or during class – call x8856

Information for Faculty

  • Faculty teaching in CCB 341 and TEX 001 may need to have additional software installed on their laptop, please contact Damon Gatenby x8501 or


  • Are my application settings, preferences, and bookmarks saved?

Yes, most available settings and customizations are persistent and will work regardless of which virtual computer pool or client you are using.