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Technical information

Note: All download links will open in a new window.

Windows

You can download the Flash player from the Adobe website.

Your computer should already come with Windows Media Player. If you need to upgrade your player, download it from the Microsoft web site. The stream should play without problems.

To watch the Silverlight stream, you will need the Silverlight plugin from Microsoft. It is available for most browsers. If you can watch Netflix in your browser, you can watch the Silverlight stream, as they use the same technology.

Mac

You can download the Flash player from the Adobe website.

To watch the Silverlight stream, you will need the Silverlight plugin from Microsoft. It is available for most browsers. If you can watch Netflix in your browser, you can watch the Silverlight stream, as they use the same technology.

Windows Media files are not natively supported on Macs. You must download the latest version of Quicktime, then download a free plug-in to watch the commencement on the Mac.

iPhone, iPad, Android and other smartphone platforms

Links for mobile and tablet devices will be provided.

Linux

You can download the Flash player from the Adobe website.

If you cannot use the Flash plugin, you can use one of these other programs. We do not provide support for these programs. We mention them for informational purposes only.

 

Setup and Troubleshooting

Check your connection

A faster connection works best for streaming video online. A Cable, DSL, ADSL or T1 connection, or a network connected to one of these such as an office or home network, is recommended. Those using dial-up connections will likely get average to poor quality and may loose the connection at random times. This is out of our control, due to the nature of the Internet, streaming media, and slower connections.

Check your firewall

If you have trouble connecting to the webcast, check the firewall on your computer network and/or on your computer. Review your computer's help files for help in dealing with your computer's firewall. If you are on a company or home network, check the network settings or talk to the network administrator.

A firewall is very important to keeping your computer secure on the internet. If you make any changes to your firewall, keep track of what you do so you can change settings back if need be. Consult technical support if you have any questions.

QuickLinks

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