Table of Contents
UNIVERSITY OF MASSACHUSETTS DARTMOUTH
AGENDA
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Types of Customer Service Functions
Online Customer Satisfaction
Customer Service / Management
Customer Service / Management
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- Voice over the Internet
Customer Service / Management
Customer Service / Management
Customer Service / Management
Most important
Most important
Most important
Most important
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Useful Web Sites on Customer Service
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UNIVERSITY OF MASSACHUSETTS DARTMOUTH
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Author: Fahri
Email: f1karakaya@Umassd.edu
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