Direct Loan Master Promissory Note Web Site Assistance

To use the electronic MPN and entrance counseling web sites, you will need a supported internet web browser listed from either Microsoft, Netscape or Macintosh. If you are using an older browser that is not supported, your view and interaction with the web sites may be significantly impaired. To identify your browser version, use the menu item on your browser. Select "About [your browser name here"].

• Supported Browser Types and Version
• America Online (AOL) Compatibility Issues

Supported Browser Type and Version

You will need one of the following supported browsers from either Microsoft or Netscape:

Internet Explorer 5.0 or 5.5
OR
Navigator. 4.0, 4.75, or 4.77

Microsoft Internet Explorer Version 5.0 or release 5.5
The electronic Master Promissory Note web site has been tested with version 5.0, release up to and including 5.5. If you have an earlier version, your view and interaction of the site may be significantly impaired. It is recommended that you use I.E. 5.0 or 5.5.

Netscape Navigator Version 4.0 (release 4.75 through 4.77)
The electronic Master Promissory Note web site has been tested with versions 4.0, releases 4.5 up to and including 4.77. Netscape Navigator version 6.0 is not supported by this site and will not be allowed by the PIN site.

Please visit https://lo-online.ed.gov/empn/unsecure/whatyouneed.jsp to download (and then install) an appropriate internet web browser if needed.

American Online (AOL) Compatibility Issues

The built-in AOL web browsers are not compatible with the https://lo-online.ed.gov/empn/unsecure/index.jsp web site. Attempting to use an AOL web browser will prevent you from successfully completing the Electronic Master Promissory Note process and will cause "Session Expired" errors. To use a non-AOL browser, please follow these steps:

For Windows users:

1. Connect to AOL.
2. Minimize the AOL Window by clicking on the minimize button located on the top right hand corner of the screen.
3. Go to: Start|Programs|Internet Explorer --or-- Start|Programs|Netscape
4. After you have started either Internet Explorer or Netscape, go to https://lo-online.ed.gov/empn/unsecure/index.jsp

For Macintosh users:

1. Connect to AOL
2. Hide the AOL window by using the finder menu at the top right of the Macintosh menu bar.
3. Locate the Internet Explorer or Netscape icon on your desktop, on your hard drive, or on the Apple menu and double click it.
4. After you have started either Internet Explorer or Netscape, go to https://lo-online.ed.gov/empn/unsecure/index.jsp

 Last Updated On: 10/24/05