Federal Direct Loan Exit Counseling

Federal Direct Loan Exit Counseling

The federal government requires that before federal student loan borrowers graduate, withdraw (regardless of plans to transfer to another school), or drop below half-time status they must complete loan exit counseling.

The U.S. Department of Education has created on-line exit counseling that will provide you with important information on your loans.  This quick and easy interactive session will help meet federal requirements and assist you in understanding your repayment options.

In the exit counseling session, you will learn:

  • your Federal Direct Loan account balance
  • your rights and responsibilities for repayment
  • your repayment options
  • your options for loan deferment and forbearance 
  • who your loan servicer is and how to contact them

To complete loan exit counseling, please visit www.studentloans.gov/  You must sign in under "Manage My Direct Loan". Select "My Account" then "Complete Counseling" then "Exit Counseling".

Once you have reviewed the loan exit counseling information, you will be directed to take a quiz.  Your loan exit counseling requirement is not considered complete until you have successfully passed the exit counseling quiz.  After you complete the exit counseling quiz, our office will be notified by the U.S. Department of Education within approximately 1-2 weeks that you have completed exit counseling.


Department of Education Direct Loan Servicers

Who is your servicer and why do you need to know?

It’s important to know who services your loan because they will be your primary contact throughout repayment. Your servicer will:

  • Process your deferment and forbearance forms
  • Answer your questions regarding payment
  • Provide information about the various repayment options
  • Process change of address forms
  • Send you your bills

How do I find out who is servicing my Direct Loans?

The National Student Loan Data System (NSLDS) is the U.S. Department of Education’s central database for federal student aid.  Borrowers may log into the NSLDS website at https://www.nslds.ed.gov/nslds_SA/  to determine which agency is servicing their Direct Loans.

For a list of current Direct Loan Servicers, visit http://ifap.ed.gov/ifap/helpContactInformationDetailedList.jsp?lsc=2