Human Resources Team

Carol D. Santos 
Associate Vice Chancellor for Human Resources
(508) 999-8061

Campus Chief Human Resources Officer responsible for: Employee and Labor Relations, Organizational Development, Policies and Procedures, Training and Development, Benefits Administration, Compensation and Classification, Performance Management, Recruitment and Employment, HR Information System (HRIS) and Legal Compliance.

Susan Wilbur 
Assistant Vice Chancellor of Employee Relations 
(508) 999-8080

  • Compensation
  • Employment VISA's
  • Policies/Procedures
  • Exit Interviews

Kimberley Pennock 
Director of Human Resources Information Systems
(508) 999-8073

  • HRIS/People Soft Administration
  • Data and Reporting Management
  • Website Management
  • Mass Salary Increases

Kimberly Sylvia
Director of Labor Relations
(508) 999-8081

  • Collective Bargaining Administration
  • Grievance/Arbitration Hearings
  • Labor/Management Meetings

Leslie Mercure 
Senior Employment Specialist
(508) 910-6474

  • Recruitment
  • Posting and advertising all position vacancies
  • Temporary hires from Staffing Agencies
  • Emergency Hires

Nancy Holsworth
Compensation Analyst
(508) 999-8178

  • Compensation Review
  • Assistance to Managers for Pricing New Positions
  • Additional Compensation

Danielle Drabble Almeida
HR Generalist
(508) 999-8118

  • Job Classification
  • Performance Evaluations
  • Organizational Charts

Jayne Weingard
Coordinator of Business Processes
(508) 999-8082

  • Front office Workflow and Management
  • HR Website
  • Daily Oversight of Office Processes including New hire Paperwork and Compliance
  • Policies and Procedures

Elizabeth Sherry-Cozzone
Human Resources Assistant - Recruitment
(508) 910-6454

  • Assists with Recruitment
  • Glacier and VISA Recordkeeping for Employees
  • Assists with Performance Evaluation Recordkeeping

Joanne Costa
Human Resources Assistant - Benefits
508) 999-8083

  • Employee Benefits Administration
  • Long-term Disability
  • Workers compensation, including Occupational Injury and Illness Reporting
  • Family and Medical Leave(FMLA)
  • Retirement Questions
  • Administrative support to the Manager of Labor Relations 

Kristin Kupiec
Human Resources Assistant - Faculty
(508) 999-8061

  • Reappointment contracts, Part-Time Lecturer contracts
  • University Extension contract processing
  • Faculty Personnel Actions
  • Administrative support to the Associate VC of Human Resources and Director of Labor Relations

Lauren Ferrari
Human Resources Data Assistant
(508) 999-8049

  • Time and Attendance Reporting
  • Verification of Employment
  • Tuition Waivers


Payroll Questions should be addressed to the Payroll Office in Shrewsbury.  Telephone 774-455-7510 or email