Anthem data breach (Unicare subscribers)
The Group Insurance Commission has asked us to send this information along to Unicare Health Insurance Members for their awareness.
To: Unicare Health Insurance Members
From: Carol D. Santos, Associate Vice Chancellor for Human Resources
Subject: Additional Information from the Group Insurance Commission regarding Unicare (an Anthem Subsidiary) and their recent data breach
We recently sent out a notice regarding Unicare (an Anthem Subsidiary) and their recent data breach. The Group Insurance Commission has asked us to provide you with this additional information. This information can also be found on the Group Insurance Commission's website and is being mailed to affected individuals at their home.
Anthem, Inc. is the country’s second largest health insurer. The GIC contracts with UniCare Life and Health Insurance Co. (UniCare), which is affiliated with Anthem. You are likely aware of Anthem’s recent data breach and may have seen an ad about the breach in the Worcester Telegram, Springfield Republic or Boston Globe. Anthem’s database warehouse was accessed during a sophisticated cyber attack from an outside source. UniCare member data are stored in the breached Anthem data warehouse. With respect to GIC UniCare members, the information potentially accessed may have included names, dates of birth, social security numbers, street addresses and telephone numbers.
- Note that Anthem has referenced employment information, such as salaries, being stored on this data base. The GIC does not provide such information to UniCare; therefore, with respect to GIC UniCare members, there is no potential compromise of employment information.
Anthem has provided the information below regarding credit monitoring and other services available to UniCare members. It is also available on the website. Members may also call a dedicated Anthem phone line for assistance: 1-877-263-7995.
Anthem, Inc. has announced that associates, current and former Anthem members, and impacted affiliated plan members can visit AnthemFacts to learn more about credit monitoring and identity theft repair services provided by AllClear ID, a leading and trusted identity protection provider.
Affected members can start accessing these services prior to receiving notification from Anthem. Anthem is in the process of sending written notice to the approximately 78,000,000 individuals who are affected by the breach.Members may access the following services at any time during the 24-month coverage period. The free identity protection services provided by Anthem include:
- Identity Theft Repair Assistance: Should a member experience fraud, an investigator will do the work to recover financial losses, restore the member’s credit and ensure the member’s identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began.
- Credit Monitoring: At no cost, members may also enroll in credit monitoring, which alerts consumers when banks and creditors use their identity to open new credit accounts.
- Child Identity Protection: Child-specific identity protection services will also be offered to any members with children insured through their Anthem plan.
Identity theft repair services are available to Anthem members who feel they have experienced fraud. For members who have been impacted by the Cyber Attack, these services are automatically available and do not require enrollment.
Additional protection is available through credit monitoring services. This requires a member to actively enroll because the member must provide their personal information and consent to have their credit monitored. Members can enroll at any time during the 24-month coverage period, and can learn how to sign up at AnthemFacts. Members who do not have access to the Internet, or who prefer telephone service, may call 877-263-7995 for assistance. Phone lines will be open from 2 to 9 p.m. ET on Friday, and 9 a.m. to 9 p.m. ET Monday to Saturday.
Spanish-speaking members may access information at AnthemInfo, or receive assistance in Spanish at 877-263-7995.
Members who have provided emails to Anthem and have opted in to receiving communications may receive an email, directing them to visit AnthemFacts to sign up for services. This email, sent due to state notification requirements, will not ask for personal information and will not contain a link to any websites other than AnthemFacts.
Members may also call UniCare at 1-877-263-7995.
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