Chancellor’s Award Recognizing Excellence in Service (CARES)

Watch this video to see how UMD CARES.

The 2015 First Place CARES award winner Mike Marino,  Assistant Dean for Operations at the School for Marine Science and Technology (SMAST) was recognized for his undying commitment to improving and enhancing programs, activities and operations at SMAST. 

His connection with all staff members is noteworthy—stepping in to assist when someone is absent, facilitating student orientation and providing critical project management for the SMAST expansion—no task is too small a challenge or too large.  His expediency in response to safety issues found in the chemical oceanography lab was impressive, from relocating staff to ensuring proper medical evaluations be pursued!   Further, Mike is an active member of the larger UMass Dartmouth community.  He participates in the Mentoring Program, several Search & Screen Committees for key positions, as well as the Asset Management re-design team.

Mike is shown accepting his $2,000 award from Chancellor Grossman at the Chancellor’s Annual Service Award Celebration.  Mike also received a dedicated parking spot for the year.


First Runner-up, Marjorie Fernandes, Administrative Assistant in the Office of Student Affairs was nominated for her tireless efforts for hunger, homelessness, Veterans and autism.  Her efforts to collect and disseminate food went beyond the annual campus food drive.  Due to her efforts, a campus location for the “Students Helping Students Food Pantry” was secured at Dartmouth Bible Church.   In addition she works with the city of New Bedford to provide resources to students on shelters, food pantries, soup kitchens, substance abuse, etc.  Most recently she received accolades for the Orientation Program she helped develop for new student Veterans joining our campus for the first time.  This standing-room-only event was well received by all.

Marjorie, is shown accepting her $1,000 check from Chancellor Grossman as a thank you for going above and beyond in her service to the University Community.



All other CARES monthly winners (December 2014-November 2015) each received a check for $200.


Christopher Farnham, Instructional Technologist within the Instructional Development area of CITS is the August 2016 monthly CARES nomination winner.

Chris was nominated by a faculty member for his expertise and professionalism in supporting the first online, accelerated undergraduate mechanical engineering course offered during the summer of 2016.

Nomination Process

Nominations are accepted on a monthly basis and we strongly encourage you to recognize your colleagues who provide excellent customer service. The act of nominating someone is a great example of teamwork and collegiality. We encourage everyone to take part in this important program that is open to all employees regardless of part-time/full-time status, union affiliation, shift or work location.

To reach as many people as possible and facilitate the nomination process for employees who may not have convenient access to a computer, we are offering an alternative way to submit a nomination.  We have established a call-in number where employees without access to computers can leave a message with the details of the nomination.  If additional information is needed, a member of Human Resources will reach out to the nominator.  The call-in number can be accessed from a university phone by pressing x2000.

Know of someone who deserves a nomination?  Check out these helpful tips for writing a CARES nomination then complete the CARES Nomination Form to recognize the excellent service of a colleague!


Previous Winners include:


John Quinn, Director of Public Interest Law Program and External Partnerships at the UMass School of Law

Romayne Grace, Undergraduate Academic Advisor in the College of Arts and Sciences

Donna Costa-Pryor, Administrative Assistant for CVPA - Star Store Campus

Steven Mello, Police Officer for the Department of Public Safety

Dr. Chen-Lu Yang, Research Engineer from the Center for Innovation & Entrepreneurship

Catherine Neto, Chairperson for the Chemistry & Biochemistry Department in the College of Arts & Sciences

Monica Faria, Undergraduate Academic Advisor CAS STAR Center


Sandra O'DonnellEDP Systems Analyst in CITS

Dr. Ricardo Rosa, Assistant Professor, Educational Leadership and Policy Studies

Annette Conrad, Clerk IV, Charlton College of Business

Andrew Karberg, Director of Institutional Ethics & Compliance

Marjorie Fernandes, Administrative Assistant, Office of Student Affairs

Sherri Nickel-Milstone, Coordinator for Student Support Services, University Extension

Matthew Sylvain, Associate Librarian in Library Services

Dr. Glaucia Silva, Associate Professor in the College of Arts & Sciences Department of Portuguese

Dr. Kevin Curow, Assistant Dean of the College of Arts & Sciences (CAS)

Kathryn Doan, Administrative Assistant in the Leduc Center for Civic Engagement

Mike MarinoAssistant Dean for Operations at the School for Marine Science and Technology (SMAST)

Henry Ducharme, Building Maintenance Supervisor


Adam Hausknecht, Professor of Mathematics Department

Antoinette Cabral-Graca, Maintainer III of the Facilities organization

Satyanarayana Parayitam, Associate Professor of Marketing and Management

Susan Blom, Administrative Assistant at Biology Department in college of Arts and Sciences

Linda Keith, Assistant Director of Housing & Residential Education

Lisa Porto , Administrative Assistant Political Science Department

Mark Santow, Associate Professor in History Department

Bruce Tench, Clerk in the Mail Room 

Jeffrey Augustine, Director of Campus Services

Maureen Eckert, Associate Professor of Philosophy

Mary Hensel, Grant & Contract Coordinator, Office of Research Administration


Greg Homol, Fitness Center Director, Athletics

Maria Cordeiro, Director of the University Enrollment Center

Kathy Bancroft, Assistant Manager of Computer Operations, Library

Tracie Ferreira, Associate Professor, BioEngineering

Suzanne Audet, Assistant Controller, Fiscal Services

Charles Donahue, Benefited Part-time Lecturer, Philosophy

Connie Goncalves, Skilled Laborer, Facilities

Chris Frias, IT Infrastructure Project Manager