Chancellor’s Award Recognizing Excellence in Service (CARES)

Watch this video to see how UMD CARES.

LOUISA MEDEIROS, Administrative Assistant I in the College of Arts and Sciences Dean's Office is the OCTOBER 2016 monthly CARES nomination winner.

Louisa's welcoming smile and warm manner immediately put students, faculty and visitors at ease. Whether it is a student complaint, a faculty member locked out of the office, a parent with questions about academic standing, or one of the dean's staff with an urgent problem, Louisa is a calming influence. She gives them her full attention, understands their needs, and defuses very tense situations.

Louisa is an "organizational wizard." She provides exceptional support in planning CAS's participation in Open Houses and Experience UMass Dartmouth events. Her assistance with the 2016 Esposito Concert/Lecture was invaluable. She traveled to other buildings to escort our guests, helped move musical instruments and set up chairs, arranged lodgings and dinners. Louisa sees to it that each activity and task is done effectively, efficiently and with a smile!

Louisa is genuinely interested in helping students and making it easier for all of the Dean's Office to help them. She listens carefully to their concerns and makes sure to refer them to the right resources for assistance. She treats every student with respect, from the most assertive to the least demanding.


Nomination Process

Nominations are accepted on a monthly basis and we strongly encourage you to recognize your colleagues who provide excellent customer service. The act of nominating someone is a great example of teamwork and collegiality. We encourage everyone to take part in this important program that is open to all employees regardless of part-time/full-time status, union affiliation, shift or work location.

To reach as many people as possible and facilitate the nomination process for employees who may not have convenient access to a computer, we are offering an alternative way to submit a nomination.  We have established a call-in number where employees without access to computers can leave a message with the details of the nomination.  If additional information is needed, a member of Human Resources will reach out to the nominator.  The call-in number can be accessed from a university phone by pressing x2000.

Know of someone who deserves a nomination?  Check out these helpful tips for writing a CARES nomination then complete the CARES Nomination Form to recognize the excellent service of a colleague!


Previous Winners include:


Brian Ponte, IT Service Center Technician from the IT Service Center of CITS

Christopher Farnham, Instructional Technologist within the Instructional Development area of CITS

John Quinn, Director of Public Interest Law Program and External Partnerships at the UMass School of Law

Romayne Grace, Undergraduate Academic Advisor in the College of Arts and Sciences

Donna Costa-Pryor, Administrative Assistant for CVPA - Star Store Campus

Steven Mello, Police Officer for the Department of Public Safety

Dr. Chen-Lu Yang, Research Engineer from the Center for Innovation & Entrepreneurship

Catherine Neto, Chairperson for the Chemistry & Biochemistry Department in the College of Arts & Sciences

Monica Faria, Undergraduate Academic Advisor CAS STAR Center


Sandra O'DonnellEDP Systems Analyst in CITS

Dr. Ricardo Rosa, Assistant Professor, Educational Leadership and Policy Studies

Annette Conrad, Clerk IV, Charlton College of Business

Andrew Karberg, Director of Institutional Ethics & Compliance

Marjorie Fernandes, Administrative Assistant, Office of Student Affairs

Sherri Nickel-Milstone, Coordinator for Student Support Services, University Extension

Matthew Sylvain, Associate Librarian in Library Services

Dr. Glaucia Silva, Associate Professor in the College of Arts & Sciences Department of Portuguese

Dr. Kevin Curow, Assistant Dean of the College of Arts & Sciences (CAS)

Kathryn Doan, Administrative Assistant in the Leduc Center for Civic Engagement

Mike MarinoAssistant Dean for Operations at the School for Marine Science and Technology (SMAST)

Henry Ducharme, Building Maintenance Supervisor


Adam Hausknecht, Professor of Mathematics Department

Antoinette Cabral-Graca, Maintainer III of the Facilities organization

Satyanarayana Parayitam, Associate Professor of Marketing and Management

Susan Blom, Administrative Assistant at Biology Department in college of Arts and Sciences

Linda Keith, Assistant Director of Housing & Residential Education

Lisa Porto , Administrative Assistant Political Science Department

Mark Santow, Associate Professor in History Department

Bruce Tench, Clerk in the Mail Room 

Jeffrey Augustine, Director of Campus Services

Maureen Eckert, Associate Professor of Philosophy

Mary Hensel, Grant & Contract Coordinator, Office of Research Administration


Greg Homol, Fitness Center Director, Athletics

Maria Cordeiro, Director of the University Enrollment Center

Kathy Bancroft, Assistant Manager of Computer Operations, Library

Tracie Ferreira, Associate Professor, BioEngineering

Suzanne Audet, Assistant Controller, Fiscal Services

Charles Donahue, Benefited Part-time Lecturer, Philosophy

Connie Goncalves, Skilled Laborer, Facilities

Chris Frias, IT Infrastructure Project Manager