Chancellor’s Award Recognizing Excellence in Service (CARES)
Watch this video to see how UMD CARES.
MARY CABRAL, Administrative Assistant II of the University Enrollment Center, is the JUNE 2017 monthly CARES nomination winner. Mary was nominated by fellow colleagues for continuously going above and beyond in her service to our students.
Mary is compassionate about her work and enjoys helping students who encounter problems during the enrollment process. For example, one faculty member mentioned that due to the variety of nursing programs, enrollment issues based on prerequisites and course alignments can occur. Despite complexities, Mary anticipates these issues and proactivelyassists students in an expeditious manner.
Mary is considered "one of the most reliable resources" on campus because she connects people by serving as a liaison. For instance, rather than advising a student or faculty member to contact the relevant source, she often acts as the point of contact and keeps others informed about the status. Additionally, she guides students and directs their requests to the appropriate person or office.
Her ability to work with students and their families in difficult situations has positively impacted student retention, and has garnered appreciation from students as well as their families. For example, Mary was recently commended for her willingness to assist a family who had difficulty with the English language.
Nominations are accepted on a monthly basis and we strongly encourage you to recognize your colleagues who provide excellent customer service. The act of nominating someone is a great example of teamwork and collegiality. We encourage everyone to take part in this important program that is open to all employees regardless of part-time/full-time status, union affiliation, shift or work location.
To reach as many people as possible and facilitate the nomination process for employees who may not have convenient access to a computer, we are offering an alternative way to submit a nomination. We have established a call-in number where employees without access to computers can leave a message with the details of the nomination. If additional information is needed, a member of Human Resources will reach out to the nominator. The call-in number can be accessed from a university phone by pressing x2000.
Previous Winners include:
Paula Bettencourt, Clerk IV for CVPA Art Education & Fine Arts Departments
Kristina Leonardo, Staff Associate in the Registrar's Office
Shelly Metivier Scott, Associate Dean of Students
Matthew McHenry, Maintainer from Facilities
Ana Sousa, Maintainer from Facilities
Richard Pacheco, Associate Director of Network Services within CITS
Louisa Medeiros, Administrative Assistant I in the College of Arts and Sciences Dean's Office
Brian Ponte, IT Service Center Technician from the IT Service Center of CITS
Christopher Farnham, Instructional Technologist within the Instructional Development area of CITS
John Quinn, Director of Public Interest Law Program and External Partnerships at the UMass School of Law
Romayne Grace, Undergraduate Academic Advisor in the College of Arts and Sciences
Donna Costa-Pryor, Administrative Assistant for CVPA - Star Store Campus
Steven Mello, Police Officer for the Department of Public Safety
Dr. Chen-Lu Yang, Research Engineer from the Center for Innovation & Entrepreneurship
Catherine Neto, Chairperson for the Chemistry & Biochemistry Department in the College of Arts & Sciences
Monica Faria, Undergraduate Academic Advisor CAS STAR Center
Sandra O'Donnell, EDP Systems Analyst in CITS
Dr. Ricardo Rosa, Assistant Professor, Educational Leadership and Policy Studies
Annette Conrad, Clerk IV, Charlton College of Business
Andrew Karberg, Director of Institutional Ethics & Compliance
Marjorie Fernandes, Administrative Assistant, Office of Student Affairs
Sherri Nickel-Milstone, Coordinator for Student Support Services, University Extension
Matthew Sylvain, Associate Librarian in Library Services
Dr. Glaucia Silva, Associate Professor in the College of Arts & Sciences Department of Portuguese
Dr. Kevin Curow, Assistant Dean of the College of Arts & Sciences (CAS)
Kathryn Doan, Administrative Assistant in the Leduc Center for Civic Engagement
Mike Marino, Assistant Dean for Operations at the School for Marine Science and Technology (SMAST)
Henry Ducharme, Building Maintenance Supervisor
Adam Hausknecht, Professor of Mathematics Department
Antoinette Cabral-Graca, Maintainer III of the Facilities organization
Satyanarayana Parayitam, Associate Professor of Marketing and Management
Susan Blom, Administrative Assistant at Biology Department in college of Arts and Sciences
Linda Keith, Assistant Director of Housing & Residential Education
Lisa Porto , Administrative Assistant Political Science Department
Mark Santow, Associate Professor in History Department
Bruce Tench, Clerk in the Mail Room
Jeffrey Augustine, Director of Campus Services
Maureen Eckert, Associate Professor of Philosophy
Mary Hensel, Grant & Contract Coordinator, Office of Research Administration
Greg Homol, Fitness Center Director, Athletics
Maria Cordeiro, Director of the University Enrollment Center
Kathy Bancroft, Assistant Manager of Computer Operations, Library
Tracie Ferreira, Associate Professor, BioEngineering
Suzanne Audet, Assistant Controller, Fiscal Services
Charles Donahue, Benefited Part-time Lecturer, Philosophy
Connie Goncalves, Skilled Laborer, Facilities
Chris Frias, IT Infrastructure Project Manager