CARES

 Chancellor’s Award Recognizing Excellence in Service (CARES)

Watch this video to see how UMD CARES.

MARY CABRAL, Administrative Assistant II of the University Enrollment Center, is the JUNE 2017 monthly CARES nomination winner. Mary was nominated by fellow colleagues for continuously going above and beyond in her service to our students.

Mary is compassionate about her work and enjoys helping students who encounter problems during the enrollment process. For example, one faculty member mentioned that due to the variety of nursing programs, enrollment issues based on prerequisites and course alignments can occur. Despite complexities, Mary anticipates these issues and proactivelyassists students in an expeditious manner.

Mary is considered "one of the most reliable resources" on campus because she connects people by serving as a liaison. For instance, rather than advising a student or faculty member to contact the relevant source, she often acts as the point of contact and keeps others informed about the status. Additionally, she guides students and directs their requests to the appropriate person or office.

Her ability to work with students and their families in difficult situations has positively impacted student retention, and has garnered appreciation from students as well as their families. For example, Mary was recently commended for her willingness to assist a family who had difficulty with the English language.

Nomination Process

Nominations are accepted on a monthly basis and we strongly encourage you to recognize your colleagues who provide excellent customer service. The act of nominating someone is a great example of teamwork and collegiality. We encourage everyone to take part in this important program that is open to all employees regardless of part-time/full-time status, union affiliation, shift or work location.

To reach as many people as possible and facilitate the nomination process for employees who may not have convenient access to a computer, we are offering an alternative way to submit a nomination.  We have established a call-in number where employees without access to computers can leave a message with the details of the nomination.  If additional information is needed, a member of Human Resources will reach out to the nominator.  The call-in number can be accessed from a university phone by pressing x2000.

Know of someone who deserves a nomination?  Check out these helpful tips for writing a CARES nomination then complete the CARES Nomination Form to recognize the excellent service of a colleague!

 

Previous Winners include:

2017

Paula Bettencourt, Clerk IV for CVPA Art Education & Fine Arts Departments

Kristina Leonardo, Staff Associate in the Registrar's Office

Shelly Metivier Scott, Associate Dean of Students

Matthew McHenry, Maintainer from Facilities

Ana Sousa, Maintainer from Facilities

2016

Richard Pacheco, Associate Director of Network Services within CITS

Louisa Medeiros, Administrative Assistant I in the College of Arts and Sciences Dean's Office

Brian Ponte, IT Service Center Technician from the IT Service Center of CITS

Christopher Farnham, Instructional Technologist within the Instructional Development area of CITS

John Quinn, Director of Public Interest Law Program and External Partnerships at the UMass School of Law

Romayne Grace, Undergraduate Academic Advisor in the College of Arts and Sciences

Donna Costa-Pryor, Administrative Assistant for CVPA - Star Store Campus

Steven Mello, Police Officer for the Department of Public Safety

Dr. Chen-Lu Yang, Research Engineer from the Center for Innovation & Entrepreneurship

Catherine Neto, Chairperson for the Chemistry & Biochemistry Department in the College of Arts & Sciences

Monica Faria, Undergraduate Academic Advisor CAS STAR Center

2015

Sandra O'DonnellEDP Systems Analyst in CITS

Dr. Ricardo Rosa, Assistant Professor, Educational Leadership and Policy Studies

Annette Conrad, Clerk IV, Charlton College of Business

Andrew Karberg, Director of Institutional Ethics & Compliance

Marjorie Fernandes, Administrative Assistant, Office of Student Affairs

Sherri Nickel-Milstone, Coordinator for Student Support Services, University Extension

Matthew Sylvain, Associate Librarian in Library Services

Dr. Glaucia Silva, Associate Professor in the College of Arts & Sciences Department of Portuguese

Dr. Kevin Curow, Assistant Dean of the College of Arts & Sciences (CAS)

Kathryn Doan, Administrative Assistant in the Leduc Center for Civic Engagement

Mike MarinoAssistant Dean for Operations at the School for Marine Science and Technology (SMAST)

Henry Ducharme, Building Maintenance Supervisor

2014

Adam Hausknecht, Professor of Mathematics Department

Antoinette Cabral-Graca, Maintainer III of the Facilities organization

Satyanarayana Parayitam, Associate Professor of Marketing and Management

Susan Blom, Administrative Assistant at Biology Department in college of Arts and Sciences

Linda Keith, Assistant Director of Housing & Residential Education

Lisa Porto , Administrative Assistant Political Science Department

Mark Santow, Associate Professor in History Department

Bruce Tench, Clerk in the Mail Room 

Jeffrey Augustine, Director of Campus Services

Maureen Eckert, Associate Professor of Philosophy

Mary Hensel, Grant & Contract Coordinator, Office of Research Administration

2013

Greg Homol, Fitness Center Director, Athletics

Maria Cordeiro, Director of the University Enrollment Center

Kathy Bancroft, Assistant Manager of Computer Operations, Library

Tracie Ferreira, Associate Professor, BioEngineering

Suzanne Audet, Assistant Controller, Fiscal Services

Charles Donahue, Benefited Part-time Lecturer, Philosophy

Connie Goncalves, Skilled Laborer, Facilities

Chris Frias, IT Infrastructure Project Manager

Back to Top

QuickLinks

x

+