The Ombuds exercises autonym regarding their responsibilities. The Ombuds Office reports to the Chancellor for administrative purposes only.
Ombudspersons avoid situations in which there may be a conflict of interest. Thus, they maintain no personal stake in the outcome of any dispute. The Ombuds Office promotes fair process but does not advocate for individuals.
The Ombudsperson holds all communications with those seeking assistance in the strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm.
As an informal resource, the Ombuds does not participate in any formal adjudicative or administrative procedure related to concerns brought to their attention.
The Ombuds Office is an independent, neutral, confidential and informal resource. It does not accept formal complaints or notice for the University of Massachusetts Dartmouth. If a visitor wishes to make a record, or put the University "on notice," that is, to make the University of Massachusetts Dartmouth formally aware of a particular problem, we can provide information on how to do so.