How to make an inquiry or complaint
about Public Safety employees or services
An inquiry or complaint may be made by letter, telephone, email or in person. Any UMass Dartmouth police officer or dispatcher may accept an initial inquiry or complaint regarding policies or procedures. However, if the inquiry or complaint is about personnel, you should contact the on-duty shift supervisor, who will ensure that your inquiry is directed to the proper authority.
If your inquiry or complaint appears to be based on a misunderstanding of acceptable or desired conduct, procedures or practices, the shift supervisor may offer an explanation. If you are not satisfied with the explanation, we will honor your request to have the matter investigated.
You may download the Citizen Response Form to assist you in filing a complaint.
(In order to open this document you will need Adobe Acrobat Reader. You can download the software for free.)
Please complete it and send it to:
Colonel Emil Fioravanti
Director of Public Safety
Telephone: 508-999-8107
Fax: 508-999-8122
Send email
Mailing address: Department of Public Safety
University of Massachusetts Dartmouth
285 Old Westport Road
North Dartmouth, MA 02747
Please be prepared to provide the date, time and location of the incident; the names of the employees involved (if known); and the name, address, and telephone number of any possible witnesses. Once your inquiry or complaint is received, it will be thoroughly investigated by a person designated by the Director of Public Safety.
The Director of Public Safety reviews every inquiry and complaint. Once your inquiry or complaint is received, it will be thoroughly investigated by a person designated by the Director of Public Safety. The investigation will usually include a review of all applicable reports, policies and procedures, examination of any evidence or medical records, and interviews with all parties and witnesses. Some inquiries may be resolved within one day, while more complex investigations will take several weeks to complete. If the Director determines that an officer violated department policies or procedures, appropriate corrective action is taken. The Director's review will also include looking for ways to improve policies, procedures and training.
