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Frequently Asked Questions - Adjustments

The UMass System issued a press release on March 27, 2020, confirming that adjustments will be made for spring housing, dining, and parking charges. Please review the information below about adjustments to your student account due to the impact of the coronavirus.

No student will end up owing additional money to the University because of these adjustments.

What charges are being adjusted?

  • Resident students that have not lived on campus since before March 9 will receive an adjustment for housing, meal, and parking costs on their accounts for the spring 2020 semester. Note: adjustments will not be calculated until arrangements are made to empty your room through the Office of Housing and Residential Education.
  • Residential students that remained in campus housing after March 9 will have their adjustment reduced for each week they remained on campus, no adjustment will be provided to students currently living on campus.
  • Commuter students will receive an adjustment for meal (if a meal plan was purchased) and parking costs on their accounts for the spring 2020 semester.

How was my adjustment calculated?

This adjustment represents a pro-rated credit for 8 weeks and calculates to 50% for each charge assessed to your account. Once this adjustment is completed, students can review their account to see the balance due or the credit available.

What do I have to do to have my account adjusted?

No action is required by any of our students. The University is already working on reviewing the student accounts and the adjustments will be made as timely as possible. We expect that students will be notified of a change to their account on or before April 17, 2020.

Will I receive a refund?

Many factors go into these adjustments.

  • If you currently have a balance due, your account may reflect a new balance due or may show a credit balance.
  • If your bill was paid with financial aid or a scholarship, the Financial Aid and Scholarship Office will review your account and make any required adjustments, based on the type of aid received.
  • If your account still has a balance due after adjustments, you will continue to receive a billing statement.
  • If your account has a credit balance, the University will issue a refund.

When will I receive my refund?

The University remains focused on the health and safety of our students, faculty, and staff as we help our students transition to remote learning so they can successfully complete their semester. The process for reviewing housing, dining, and parking charges is underway, and we expect that students will be notified of a change to their account on or before April 17, 2020.

How do I get my refund?

Once adjustments are finalized on or before April 17, 2020, the University will start to issue refunds to students with a credit balance.  All students are encouraged to sign up for Direct Deposit via COIN to ensure receipt of a credit balance refund as quickly as possible. Any credit balance refunds sent via paper check will be mailed to the student’s permanent address displayed in COIN and students should allow 15-20 days to receive a paper check once processed. Students are urged to ensure that the permanent addresses on COIN and are current and accurate. Students who still owe a balance to the University will continue to receive a billing statement but with appropriate credit adjustment.

Will my Financial Aid change?

There is a possibility your financial aid may change. Once your student account is adjusted, Financial Aid Services will review all student awards to determine if any adjustments to aid are necessary. Institutional financial aid including institutional merit awards, scholarships, and grants will not be refunded. Federal, state, and private scholarships, grants, and awards will be refunded to students who show a credit balance on their account after the student account adjustments. Loans, both federal and private, will also be included for refund consideration.

How do I get a tuition adjustment since my classes are all online now? What about other fee adjustments?

The University of Massachusetts system is prorating the charges associated with housing, dining, and parking fees. No other charges are being prorated.

Do RAs get a credit?

As an RA, your student account was previously credited with a waiver to cover your applicable housing and dining charges. No additional credit will be applied to your account.

What happens to my hold?

Once adjustments are finalized on or before April 17, 2020, the University will review spring account balances and will remove holds as applicable. Students can monitor their accounts by logging into COIN to review current account information including holds and to-do items.

What’s the best way to ask more questions?

Though many offices across campus are physically closed, staff members are available to help you. We ask for your continued patience as we all adapt to working remotely. If you have further questions, email or call:

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