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Frequently Asked Questions - Student Financial Info for fall 2020

UMass Dartmouth shared an update with all students, faculty, and staff on August 10, 2020, that advised that classes for fall 2020 will be conducted online, with few exceptions. The University will continue to update this page to share the most up to date information with students and parents.

Are charges being adjusted?

The University will be removing the fall semester charges for housing and dining for any student not living on campus this fall. Students with a current housing assignment who wish to be considered for an appeal to remain in on-campus housing are required to complete the Fall 2020 Housing Request Form before 5 PM on August 12.

Questions regarding housing should be directed to the University Housing Office by emailing housing@umassd.edu.

Will tuition and fees be adjusted?

Tuition and fee charges will not be adjusted for fall 2020. There is no doubt that your college experience looks different than normal, but the costs associated with that experience, such as paying faculty, advisors, and academic support staff remain unchanged. Tuition and fees are set by the UMass Board of Trustees. There is a tuition freeze for in-state undergraduate students for Academic Year 2020-2021. Tuition costs for fall 2020 are not differentiated based on the mode of instruction. Courses offered remotely are of the same rigor and quality, taught by the same outstanding UMass Dartmouth faculty. The cost to provide instruction does not change based on the mode of instruction. In some cases, the cost of providing remote instruction is higher than in person because of the technological resources required. Students are provided the same resources and support services, such as the Academic Resource Center and academic advising, tutoring, library, language labs, writing, and technology supports regardless of modality.

Will we receive a new bill once housing and dining charges are removed?

The University is moving to a real-time/on demand statement system that will allow you to print a statement anytime. This option is expected to be live in mid-August.  We are no longer generating PDF billing statements. Students will continue to receive payment reminder emails on the 5th of every month. Students and parents can review charges and credits directly in COIN/Student Center. As the University’s preferred payment method is echeck through COIN/Student Center a bill is not necessary to remit payment for the balance due. To pay by electronic check: log into your COIN Student Center. Click on Finance Center and select the Make Payment tab.

Parents are reminded that students grant Authorized User access for specified functions to parents, guardians, spouses or other trusted individuals within COIN. These functions include viewing student invoices, making a payment, and joining the payment plan, as well as other student records activities such as viewing grades. For more information, please refer to the Help tab on the portal homepage under "Coin for Students" or visit the COIN access website.

When is my balance due?

The University’s fall term payment due date is September 1, 2020. The University will continue to send payment reminder emails to students on the 5th of every month, and payment for new charges is expected by the first of the following month. More information on remitting payment to the University can be found on the Bursar website.

What will my financial aid package look like this year?

There is a possibility your financial aid may change. A returning student may find that their aid awards look different from previous years due to the adjustment of the housing and meal charges. Once completed Financial Aid will finalize returning student financial aid packages. For new first-year and transfer students who have already been awarded, Financial Aid Services will review all student awards to determine if repackaging of their aid is necessary. Institutional need-based financial aid including scholarships and grants may be adjusted. Institutional merit awards will remain intact.

I paid for the fall term already. What happens if I have a credit balance?

Once housing and dining charges are finalized, the University will issue refunds to students with a credit balance in late September after financial aid has been disbursed. All students are encouraged to sign up for Direct Deposit via COIN to ensure receipt of a credit balance refund as quickly as possible. Any credit balance refunds sent via paper check will be mailed to the student’s permanent address displayed in COIN and students should allow 15-20 days to receive a paper check once processed. Students are urged to ensure that the permanent addresses on COIN and are current and accurate. Students who still owe a balance to the University will continue to receive payment reminder emails.

Will I receive a refund?

Students are encouraged to monitor the account balance in COIN/Student Finance Center to confirm when housing and dining charges are removed, if applicable, and to confirm when financial aid is disbursed (transition from Estimated Aid to Financial Aid).

  • If you currently have a balance due, your account may reflect a new balance due or may show a credit balance.
  • If your account still has a balance due after housing and dining charges are removed, you will continue to receive payment reminder emails.
  • If your account has a credit balance, the University will issue a refund to the student in late September after financial aid is posted.

How do I get my refund?

Students with a credit balance when Title IV financial aid posts later in mid-September will automatically receive a refund. Students with a credit due to direct payments paid through COIN or through the payment plan can reach out to the Bursar’s Office to discuss the credit balance after housing and dining charges are removed. All students are encouraged to sign up for Direct Deposit via COIN to ensure receipt of a credit balance refund as quickly as possible. Any credit balance refunds sent via paper check will be mailed to the student’s permanent address displayed in COIN and students should allow 15-20 days to receive a paper check once processed. Students are urged to ensure that the permanent address on COIN is current and accurate. Students who still owe a balance to the University will continue to receive payment reminder emails.

What’s the best way to ask more questions?

All UMassD offices are available to assist you; some offices are working in a virtual capacity while others may have staff available on campus. Please check in advance to determine the status of the office you need to contact. We ask for your continued patience as we work to try to respond to everyone as quickly as possible. If you have further questions, we strongly recommend that you reach out to us via email:

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