UMassD Faculty and Staff,
We have been offering a workshop on Service Excellence. Let me say thank you to all who have participated! We have had excellent numbers and we will be offering it again in the future for those who were unable to attend. I want to remind you that Service Excellence should be at the core of our daily interaction with everyone. Here at UMassD, the Office of Human Resources is striving to hardwire excellence in all that we do. It will take time, but we are determined we will get there. Our service excellence is grounded in partnership and support. That is what we are here to do each day. I ask that all UMassD employees (faculty and staff) renew your commitment to providing excellent service to all of your customers (students, parents, alumni, the community, etc.)
Each person has the choice to either positively or negatively impact an encounter. Reflecting positive behaviors will prevent you from getting stuck in a negative spiral with a result of poor service. It is important that we remember excellence is not an actual skill, service is an attitude and focuses on the details. Handling the small things will make the big things easier to manage. So, my questions to you are: What are you doing in your day-to-day work that exhibits service excellence? What can you begin to do that adds a personal touch?
Remember excellence starts with you….and EXCELLENCE IS FREE!
September 27, 2018 - Conflict of Interest
To: All Employees
From: Angela Callahan, Senior Associate Vice Chancellor for Talent and Diversity
Subject: Conflicts of Interest
As a reminder, all UMass faculty and staff are subject to the provisions of Chapter 268A—one of the strongest conflict of interest laws in country. Those provisions include strict requirements concerning outside activities and employment. For example, although under certain conditions and with proper disclosure, faculty or staff may engage in outside consulting services or other activities, Section 23(b)(1) strictly prohibits any University employee from “accept[ing] other employment involving compensation of substantial value, the responsibilities of which are inherently incompatible with the responsibilities of his public office.” Liability for violating c.268A is personal; however, such conflicts of interests can also harm the reputation of the University. For that reason, we must be ever-diligent in reminding employees of their obligations and ever-vigilant in our efforts to prevent or immediately stop any violations.
If you as a UMassD faculty or staff member is contemplating any activity which may raise a question of conflict of interest, M.G.L. c. 268A, s. 23(b)(3) you are to disclose all relevant facts to address any potential conflict to your appointing authority and obtain prior approval to engage in the activity. A form and instructions for such disclosure can be found at: https://www.mass.gov/service-details/state-employee-disclosure-forms.
M.G.L. c. 268B also requires certain University administrators who in a position designated as major policy making position to file an annual Statement of Financial Interests, which includes additional disclosures concerning outside activities and other financial matters.
Question about potential violations of the Conflict of Interest Law should be directed to the Department of Human Resources or to the “attorney of the day” at the State Ethics Commission at 617-371-9500.
Finally, Chapter 268A requires bi-annual training on the Law. We will be working with the President's Office to offer appropriate training in the near future. To review the provisions, please click here to access the Conflict of Interest Law.
Thank you for your continued cooperation. Please contact Human Resources at x8060 with questions.
To reach Angela Callahan by email, please use firstname.lastname@example.org.
September 4, 2018 - Temporary Hiring Pause
To: Campus Hiring Managers
From: Angela Callahan, Senior Associate Vice Chancellor for Talent & Diversity
Sent: Tuesday, September 04, 2018 3:47 PM
Subject: Temporary Hiring Pause Pending Outcome of Organizational Effectiveness Engagement
On Wednesday, August 15th, I shared information with the campus about the Office of Human Resources leading an Organizational Effectiveness (OE) engagement that spans all divisions of the University. We have conducted several Phase I assessment/design sessions with successful outcomes thus far. We look forward to engaging with the other divisions this week and the continuation of the OE process over the next few months.
This OE effort includes a current state assessment, work analysis, structure design, and recommendations to address gaps. The combined effort of assessment and design will lead to improved organizational alignment, a more collaborative approach to our work and a decrease of redundancies. The output from this work provides senior leadership with a holistic view of the organization and our collective needs. The results of this first phase of assess/design will more effectively inform our decision making, lead to improved organizational performance, support better alignment to future needs, and reflect more engaged / productive employees.
To ensure that senior leadership has the best data available for making strategic decisions on staffing, a temporary hold on submission and filling of new job requisitions has been implemented. We will remain in this holding pattern until the Organizational Effectiveness Phase I is complete and output submitted to the Chancellor. Requisitions that have already been approved may proceed, however new requests for staffing (including vacancies) will be on hold. Temporary emergency hires will be considered on a case-by-case basis. The temporary hold will not apply to faculty positions.
We appreciate your patience and cooperation as we work through this important first phase of the OE engagement. This temporary hold will provide senior leaders with the opportunity to review and analyze the assessment data, align to the recently assessed budget and consider recommendations that will shape the future of the university.
Please contact Human Resources at x8060 or email email@example.com if you have any questions.
August 31, 2018 - Chancellor’s Employee Appreciation Celebration Thank You
To: Campus Community
From: Angela Callahan, Senior Associate Vice Chancellor for Talent & Diversity
Sent: Friday, August 31, 2018 2:59 PM
Subject: Thank you!
I would like to take this opportunity to thank all faculty and staff who attended the Chancellor’s Employee Appreciation Celebration this week. This was my first opportunity to meet and interact with so many of you in a relaxed setting while enjoying some great food and refreshing beverages. It was such a pleasure meeting so many members of the campus and I look forward to getting to know everyone better.
The Employee Appreciation Celebration was a huge success because of you! We had a great turn out by employees representing all areas of campus. Over 600 of you joined us! That is awesome. My sincere appreciation to those who traveled from remote locations to join us for a great time. We hope you all enjoyed your meals, the give-a-ways, free t-shirts and lanyards.
We also introduced Dress for Your Day, which encourages a more relaxed attire based on your scheduled work-day. It gives flexibility to dress in a way that is appropriate for higher education and the type of work you perform. Let’s all show that we are proud to be UMassD by wearing our t-shirt, particularly on Corsair Friday.
We are also proud and excited to help sponsor the upcoming Fall Family Festival on Saturday, October 13 from 11am to 4pm. Faculty and staff are invited to join us for a fun-filled day at UMass Dartmouth with performances, sporting events, inflatable rides and activities, a fall Farmer's Market, vendor fair and much more! Please register by Monday, October 8. I look forward to seeing everyone at the Fall Family Festival for some seasonal fun!
In closing, please accept my sincere gratitude and appreciation for the hard work, dedication and loyalty you demonstrate every day at work. Best wishes for a successful academic year and I look forward to working with you to advance the goals of this institution.
Please contact Human Resources at x8060 or email firstname.lastname@example.org if you have any questions
August 15, 2018 - Improved Services & Initiatives
Sent: Wednesday, August 15, 2018 4:34 PM
Subject: Sr. Associate Vice Chancellor Message
Dear University Community,
I am delighted to join the Office of Human Resources as the Senior Associate Vice Chancellor for Talent and Diversity. This role provides me with a wonderful opportunity to serve as a leader in a dynamic organization at a pivotal time, with so many ways to enhance our cultural competence, improve our human resource services, modernize procedures and provide growth opportunities to all employees of this university.
In my newly defined role, I am responsible for leading the now combined Offices of Human Resources and Diversity, Equity and Inclusion. We are working to develop strategies to attract, develop, and retain our faculty and staff more effectively so the University grows and thrives in this changing environment. Diversity and Inclusion strategic programing is foundational to this effort.
My prior experience as the Senior Corporate Manager for Global Talent Development and Organizational Effectiveness at the Raytheon Company and as HR Director of Organizational Development, Learning and Diversity for Brigham and Women’s Hospital in Boston prepares me with the knowledge and abilities to address the many challenges and opportunities facing the University and its employees. I am very excited to take on this new role.
With our focus of talent and diversity, I want to share a few of our improved services and current initiatives:
Structure of The Office of Human Resources:
To offer the most effective and efficient services to the University, as of July 2, the Office of Diversity, Equity and Inclusion is now part of the Office of Human Resources. We are the Office of Human Resources with a solid focus on talent and diversity. This new alignment affords us the opportunity to develop better Human Resources services that are consistent, compliant, and considerate of all. As always, the Office of Human Resources strives to provide services that attract and retain a diverse workforce, while contributing to the University’s mission.
HR Service Delivery Model:
Consistent with the Chancellor’s strategic plan, the Office of Human Resources is undergoing significant transformation through the introduction of a more robust HR service delivery model. We will be sharing more on this model in the coming weeks. To that end, we are working on building effective partnerships, identifying strategic priorities, clarifying policies, streamlining procedures, using new technology, creating new programs and services, and redefining roles within our office.
We have begun an Organizational Effectiveness engagement that spans all divisions of the University. This effort leverages a model designed by Jay Galbraith commonly known as the Star Model, a structured process for collecting current data, diagnosing key challenges, and making recommendations to address gaps that will lead to a better organization. Members of my HR Team have been trained to partner with designated colleagues from each division per the recommendation of your respective Vice Chancellors. Our key approach, benefits, outcomes and impacts include:
- Methodology: Ensure an objective review of elements that contribute to an organization’s success, using both qualitative and quantitative tactics.
- Process: A cross-university blitz team acquires data from key external stakeholders & internal employees at every level so that credible, actionable results can be delivered with speed.
- Outcomes: Increased urgency & leadership commitment, leading to improved organizational performance, change plans, better alignment against future needs, and more engaged / productive employees
Our first effort toward greater employee engagement will be our co-sponsorship of the University’s annual Fall Family Festival! Come out and join us for a fun day with our students and their families. We want to see you all there. I will be there and would love to meet you! The event will be Saturday, October 13, 2018 from 11am to 4pm.
We also hope to see you at the Welcome Back BBQ on August 29 on the quad. First-shift workers are invited to join the Chancellor for food, drink and games from 12 – 1:30pm. Second and third shift workers are invited to join him for a midnight breakfast in the Campus Center from 11:30p, - 12:30am. All supervisors are encouraged to close offices or rotate staff so that everyone can attend.
In closing, these are just a few of the exciting initiatives and changes coming from the Office of Human Resources. We are here for you! I am excited to build upon all the wonderful work that has helped to make this University what it is today and to cultivate a strong relationship between the campus community and the Office of Human Resources.
I welcome and value your questions, comments and concerns.
Thank you and I look forward to working with you.
Angela Callahan, Senior Associate Vice Chancellor for Talent and Diversity email@example.com