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Below are the questions most frequently asked by parents. You may also want to visit the parents website for additional information.

If you have a question or concern not addressed here, please contact the UEC, and the staff will be happy to direct you to the appropriate office or department.

Why can't the university give me any information about my son/daughter?

Passed in 1974, the Family Education Rights and Privacy Act (FERPA) is a federal law which protects students' privacy. Once your child reaches age 18, no institution, by law, is able to release any educational information to anyone but the student. Examples of such information include grades, class schedules, financial aid information, housing assignment information, disciplinary records, and judicial information.

Can my son or daughter give me permission to access this information?

Students can submit a FERPA waiver form to allow parents/guardians access to student information.

How does my son/daughter receive mail and packages?

Letters: All students living on campus have their own mailboxes, and student mail is delivered Monday through Friday.

Packages: Packages and other items too big to fit in the mailbox can be picked up at the Campus Center. A student will be notified via his or her UMass Dartmouth email account when a package has arrived.

More information on student mail and packages

How does the UMass Pass work and how can I add money to my son/daughter's account?

Students use the UMass Pass for their meal plans, snack allowance, and to buy merchandise at the bookstore and at some off-campus locations. The UMass Pass also gives students living on campus access to their residence hall or apartment building.

There are two kinds of accounts on the UMass Pass. UMDollars is the account students can use at any location that accepts UMass Pass. The snack food account is strictly used at food vendors on campus.

More information about

Add money to your student's UMass Pass

How does UMass Dartmouth ensure the protection of my son/daughter?


Student Alert Group Engagement (SAGE) is a newly developed program to identify and help students who may be experiencing serious academic, personal, or social difficulties.


UMass Dartmouth offers myAlert, a voluntary emergency notification system using cell phones text messages, email, and voice mail.

Students are encouraged to sign up for the emergency notification by submitting their phones number and/or email addresses. Please encourage your son or daughter to submit his/her contact information via myAlert.

Emergency messages are also displayed on the UMass Dartmouth web site.

Public Safety

Public Safety officers are on duty 24 hours a day, 365 days a year. For more Public Safety information, please visit:

  • Public Safety FAQs
  • Community Policing
  • Campus Crime Information & Statistics

Safe transportation for students

UMass Dartmouth provides shuttle service to members of the campus community. Visit Campus Transportation for routes and schedules.

Residence Hall/Apartment Building Safety

Only students who live in a specific building are given swipe card access (UMass Pass) into that building. All other students must sign in with the desk attendant. Desk attendants are responsible for checking the IDs of students entering the building and are on duty from 7 pm to 3 am every day. Guests must sign in with their host and carry around a guest pass at all times.

Resident Assistants (RAs) are on duty in each building on weeknights from 7 pm to 7 am the next morning and on the weekend from 7 pm on Friday night to 7 am on Monday morning. RA's make rounds around the building throughout the night to ensure safety. Resident Directors (RDs) are on-call 24 hours a day to respond to any emergencies.


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