POM 445: Managing Quality

Prerequisite: POM 345

Introduces students to the fundamental concepts, tools, and strategies used to manage and improve quality and achieve operational excellence in any organization. Topics include quality planning, process improvement, customer satisfaction, continuous improvement, statistical quality control, Lean and Six Sigma principles, and quality standards such as ISO 9001. Students will examine how quality management supports operational efficiency, organizational performance, and competitive advantage across manufacturing and service industries.