Frequently Asked Questions
Have questions about online learning, registration, or student resources? Find clear answers to common concerns and support options below.
- via COIN in myUMassD
- go to Online & Continuing Education Course Search
- by contacting their advisor
Please contact your advisor prior to dropping or withdrawing from a course. Sometimes there are unintended consequences or there might be other options available to you, and your advisor can provide that information or guidance.
Please review our withdrawal and refund policy page for more information.
Holds are automatically placed on student accounts every term for Emergency Contact Verification, Advising, and Immunization. You are able to resolve your Emergency Contact Verification hold through COIN; your Advising hold by contacting your advisor each semester prior to registration; and an Immunization hold—for hybrid and Nursing students—by providing your updated immunizations to the Health Services Office. Online students are not required to verify immunizations. If you have a question about a hold, please contact your advisor for assistance.
Most undergraduate programs require taking 120-122 credits. The length of time it takes will depend upon the number of credits you are transferring in and how many courses you take each term.
Most working adults take two courses per semester, and sometimes supplement by taking additional courses during the winter or summer terms. Since each student’s schedule and circumstances vary, you can choose to take the number of courses that feels most comfortable to you. Our advisors will work with you to determine a plan that best suits your needs and helps you to plan future terms. Our online and continuing education programs are designed to be part time, so regularly taking full academic loads may not be possible every term in every program.
We know that your life and other priorities may require you to put your education on hold. Our advisors can assist you with taking a Leave of Absence if you need to take a semester or two off.
You can find the Student Leave of Absence form on the Registar's Student Forms page.
Before changing your major, you should consult with your advisor about how a change might impact how your transfer credits are applied, and which requirements you will still need to complete. If you do choose to change your major, we can assist you with the signatures and processing of the form, once you have completed it.
You can find the Change of Major form on the Registrar's Student Forms page.
If you are currently in a "day school program" and want to change to a fully-online program, please talk with one of our advisors so that we can review your specific needs and assist you with a change of format or change of major, if necessary.
You can schedule an appointment by contacting us at 508-999-9202 or online@umassd.edu.
Officially, we do not offer online minors. However, we offer many of the courses required for popular minors, and our advisors will be happy to work with you to complete them, if we offer yours.
The Center for Access and Success can assist you with accommodations and other services.
Online students can upload a photo in order to obtain the UMass Pass (student ID), which is used for library access and services.
UMass Pass image upload (Login to myUMassD required.)
We know that your life and other priorities may require you to put your education on hold. Our advisors can assist you with taking a Leave of Absence if you need to take a semester or two off.
You can find the Student Leave of Absence form on the Registrar's Student Forms page.