Account Holds

A hold is a restriction placed on a student’s COIN account because the university needs the student to complete something before allowing certain activities—most importantly, registering for classes. The list below explains the most common hold types and how to get them removed. For any hold not listed, contact the Student Service Center.

Common holds and how to remove them

Advising Hold (ADV) – Please make an appointment with your academic advisor to discuss your academic goals and remove this hold. You can find information about your academic advisor in your COIN account.

Balsam & Spruce Balance Due (BSH) – To make a payment, log in to the Entrata Housing Portal - learn more about Balsam and Spruce billing or contact the Balsam & Spruce Management Office at 508-999-8450 for further questions.

Emergency Contact Verification Hold (EMC) – To remove an EMC hold, log in to COIN and verify your information. 

Graduating Balance Due Hold (GBD) – To remove a GBD hold, your balance must be paid in full. Make a payment or contact the Student Service Center to discuss your account.

Hold Transcript (HTR) – An HTR is not an actual hold but reflects that a hold exists on the account. For clarification, contact the Student Service Center.

Immunization Hold (IMM) – To remove an IMM, upload your updated vaccination records to the health portal.

Past Balance Due Hold (PBD) – To remove a PBD hold, your balance must be paid in full. Payment plan options may be available. However, the hold will remain until the payment plan is completed. Contact pastdue.accts@umassd.edu or through the Student Service Center for assistance.

Registered Balance Due Hold (RBD) – To remove a RBD hold, balances need to be paid in full if the balance is past it's due date. Make a payment or contact the Student Service Center to discuss your account.