FAQs

Your student account includes charges (such as tuition and fees, on-campus housing and dining plans) and credits (such as scholarships, loans, and family payments). UMassD will send you an email notification on a monthly basis to advise you to review your student account balance and make payment for the balance due. Payment is due after charges are assessed. If you need a printed invoice, you can print an on-demand statement at any time.

Authorized Users (parents, guardians, or other trusted third parties) must be designated by the student before anyone other than the student can have access to view and pay the statement. Due to FERPA privacy laws, UMassD can only discuss your account with individuals you designated on the FERPA Authorization Form.

Payment is due after charges are assessed. It is your responsibility to review and monitor your account for any updates, charges, balances, or important notifications.

Failure to make payment in full will result in a $75 late fee and may jeopardize your course registration and/or housing status. Should you fall into certain financial difficulties, please call the Student Service Center at 508.999.8857 to inquire about other financial aid or login to COIN and enroll in the UMassD monthly payment plan.

Students are able to grant access for specified functions to parents, guardians, employers, spouses or other involved individuals within their Student Center in COIN. These functions include viewing student invoices, waiving health insurance and making a payment as well as other student records activities such as viewing grades. For more information, please refer to the following link:Setting up an authorized user

Students are required to enroll in or waive the University health insurance plan using the student self-service system COIN. Students who have not waived the university health insurance plan by the deadline will be automatically enrolled and the charge cannot be waived.

1. Log into COIN for Students or go directly to the UMass Dartmouth Student Health Insurance Plan site (if you go directly to the site skip to step 5)
2. Click on Finance and Financial Aid 
3. Click on Student Financial Center 
4. Under the Health Insurance Section choose 'Waive/Enroll in Health Insurance-UHP' 
5. This will open a new page. On the left-hand side, you will see both a Waiver Form and an Enrollment Form. Please select the appropriate form based on the action you would like to complete. 

Note: once a waiver form is submitted, the review process may take about 3-5 business days. If your coverage is approved, the charge on your account will be removed. If you need assistance with the waiver process or if you have any questions, University Health Plans can assist you. Feel free to reach out to them by calling (833) 251-1124. 

Copies of scholarship award letters need to be sent to both the Financial Aid and Bursar's Offices so that scholarships can be applied to the student's account. All scholarship checks should be sent to the Bursar's Office. The checks should be made payable to UMass Dartmouth and include the student name and student ID. Private scholarships are a form of financial aid and therefore any scholarships received may cause existing financial aid packages to be adjusted. Questions regarding private scholarships may be directed to the Student Service Center by submitting an inquiry.

Payments are processed online through COIN for Student: 

• E-check: fast and free
• Credit Card: additional 2.5% fee
• International Payment transfer: fees vary 

We offer a monthly payment plan which allows students and families to pay the term bill in monthly installments, interest free. The UMassD Monthly Payment Plan offers a maximum of five payments per term due August–December and January–May.

Students and Authorized Users enroll online through COIN. Students must set up a parent, spouse, or other family member as an Authorized User to allow them to view the student account, enroll in a payment plan, or make payments.

There is an enrollment fee of $40 per term. Payment plans are semester based.

Students who do not wish to be charged this fee must complete the online waiver process in COIN for Student using the waivable fees link on the Student Financial Center page. 

You can print an on-demand at any time statement through your COIN for Student Account using the following steps: 

1. Log into COIN for Student 
2. Click on Finance and Financial Aid 
3. Click on Student Financial Center
4. Open the Account Summary page, it will navigate to Account Activity
5. Click on Print Term Statement and it will give you the tuition breakdown for the selected semester (make sure you allow for pop ups in your browser) 

During the loan certification process.

The verification process can take between 1-3 weeks unless additional information is needed. Please monitor your To Do list on COIN for any additional requests. Once completed you will receive an award notification to your UMass Dartmouth email.

Both items must be completed before your federal student loans can be applied to your account. The Entrance Counseling explains how the federal loan process works, including interest rates, repayment options and your rights and responsibilities. The MPN are a legal document that explains the terms and conditions of your federal loans. It is your promise to repay your student loans, including accrued interest and fees.

While it may be more affordable to attend an online course, if you switch from a day student to an online program, your award is subject to change. As an online student you are only eligible for federal and state aid, which means you would lose any institutional or merit aid (i.e., University Grant, Chancellor’s Merit etc.) you were previously awarded.

Financial aid awards for incoming first-year students will be generated approximately four (4) weeks after receiving a completed FAFSA, provided no additional information is requested. For returning students, financial aid awards will be awarded in mid-June.

To request an evaluation of your financial aid, you can submit a case with a completed .

• Once completed it will be reviewed by your Financial Aid counselor. You should monitor your university email and To Do list for any notifications or requests for additional information.
• Please note, completing this form does not mean you qualify for more financial aid. This form is a request that needs to be evaluated.

Reevaluation requests take approximately 2 weeks to review. You should monitor your university email and To Do list for any notifications or request for additional information.

All scholarship award letters need to be submitted to the for processing. Scholarships from a private third-party (i.e., Dunkin) will show as “anticipated aid” until funds are received.

John and Abigail Adam’s Scholarship Award Letters also need to be submitted to the Student Service Center. Once received it will be applied to your account for a total of 8 semesters provided you continue to meet the requirements. You must be a full-time, day school student, while meeting the GPA requirement.

Students living in Balsam and Spruce will receive two bills. One for tuition and fees and the other for housing. Your financial aid is first applied towards tuition and fees. Any remaining financial aid will be applied to your housing bill once the aid has disbursed after the add/drop period.

Please note, we need your authorization to transfer your financial aid to your housing bill. This is something you would have done when you completed your housing contract with Greystar. If you see a ‘Greystar Financial Aid’ hold on your account, this means authorization was granted. If not, any credit balance will be refunded to you or your parents either by direct deposit or paper check. It will be your responsibility to make sure your housing bill gets paid.

Information on refunds and direct deposit can be found at the

Provided all the appropriate documents have been received, the SAP review process can take between 1-3 weeks. Please monitor your UMass Dartmouth email for an approval or denial decision. If your SAP appeal is denied, you no longer qualify for financial aid including Parent Plus loans. If denied, go to ELMSelect for private loan options that do not require SAP.

Your enrollment date is based on your total earned credits (not including those currently in progress). You may view your enrollment date in your COIN Student Center.

As a Day student, COIN will stop you from enrolling into Online courses as they are allotted to online students.

If you are matriculated in a degree program, you can enroll for Online courses by completing a COIN Error form. If you are not matriculated in a degree program, you can enroll by completing the online registration form. This non-degree registration process can be found below:

• On our , students should add desired courses to their cart, then proceed with check out, and registration.
• When registering, please use a non-UMass Dartmouth email address.
• Our office will send you a confirmation email once you are enrolled.

Family Educational Rights and Privacy Act (FERPA) guarantees the privacy of a student’s educational records. When a student enters a post-secondary institution, the access rights to educational records previously held by parents/guardians are now transferred to the student. Submitting a FERPA authorization is the student giving UMass Dartmouth permission to speak to a third party (such as parent/guardian, etc.) about the student’s account.

The registration forms are processed in the order they are received, and it can take up to 24-48 hours as long as there is no additional information needed.

Students can complete the COIN error form located on the . The COIN error form must be completed by the student and signed by an advisor or department chair. The form can then be returned to our office for enrollment.

You will register for classes in COIN -- UMass Dartmouth's student information system via the myUMassD Portal. Be sure to note the class numbers in the course listings for the classes you want to take. Then:

1. Log in to the myUMassD portal.
2. Select COIN from the Launch Pad.
3. Log in to COIN and click on Academics.
4. Select add/drop/swap a class.
5. Select the upcoming term.
6. Select add classes.
7. Enter your class numbers; once they have been entered, click on submit.

If you are unable to register for a class, COIN will indicate the reason with an error message. If you need additional help, please reach out to the  (SSC) at student.service@umassd.edu. To resolve technical or log on issues, visit the IT Student Help Desk for assistance.

First-year students are block enrolled in courses by the university, so if you have questions about your schedule, you can ask questions at orientation or contact your department for more information.

Holds can be placed on your account for a variety of reasons. Anything from an outstanding financial obligation to an overdue library book may trigger a hold. When there is a hold on your account, you may be unable to do certain tasks, such as enroll in classes or obtain official transcripts. These restrictions vary by the type of hold placed. Your list of holds can be found in your COIN Student Center. Contact information for the department who placed the hold is viewable in COIN by selecting the hold.

An advising hold is added to COIN every semester for undergraduate students only. Your advisor will remove the hold after you meet to discuss your course schedule for the next semester.

You can review the specific academic requirements of a college and major in the academic catalog. University Studies consists of a set of required knowledge and skill areas (like General Education programs at most universities). University Studies courses are designed to broaden your areas of knowledge and to sharpen your analytical, critical thinking, and communication skills. To find the approved courses, please visit .

Students can see their academic advisor listed in their COIN Student Center. If an undergraduate student does not see an advisor listed, the various colleges have resources available to students.

• College of Arts & Sciences:
• Charlton College of Business:
• College of Engineering: 
• College of Nursing & Health Sciences:
• College of Visual & Performing Arts:
• Online & Continuing Education: 

To register for Online and Continuing Education courses please , then:

1. Click on course schedule
2. Select the appropriate semester and course and add it to the cart
3. When finished proceed to check out
4. Select guest students for non-degree students and complete the guest registration
5. Once the DocuSign registration is complete the Student Service Center will receive for processing
6. When the enrollment process is complete you will receive an email confirmation of enrollment

The turnaround period for Online Guest registration is 24-48 hours (about 2 days) if there is no additional information needed. The following will hold up your enrollment:

• Permission needed from instructor
• Transcript needed to show prerequisites
• Course overload form
• Third attempt form
• Course is full

If additional information is required, an email will be sent to the email address you provided on your registration. Once the enrollment is complete, you will receive an email confirmation to the email you provided.

After the re-admission form is received by UMass Dartmouth and the $60 non-refundable payment has been collected by the Student Service Center. The form is then sent to the Registrar’s Office for processing. It can then take up to an estimated ten business days for processing and review of your readmission application.