Operations Management

Offered as: major | minor

Operations management is the study of transformation processes: how to get things done and produced, with minimal time, effort, and cost—and maximum quality. The result? The effective use of resources: people, money, machinery, facilities, material, and information.

Operations management is at the center of an organization. It's a growing field that will draw on your skills in communications, computer technology, decision-making, planning, problem-solving, quantitative methods, and team building—with career paths such as:

  • business process analyst
  • distribution management
  • healthcare management
  • import/export operations
  • logistics
  • purchasing
  • supply chain management
  • quality management
  • transportation

Your opportunities can be global, working for and with suppliers all over the world.

Unique opportunities

  • Gain hands-on work experience through Charlton's internship programs
  • Consult with faculty and career advisors to identify where you want to go in your career—and how to get there
  • Put your knowledge into action with student organizations such as the Management Consulting Club

Operations management major

Our expert faculty will prepare you to apply decision models and information technology to solve business problems and explore new business opportunities. You'll learn techniques applicable to manufacturing and service-provider organizations, and gain competence in:

  • computer technology
  • quantitative methods
  • management of the supply chain from vendors to customers
  • planning and problem-solving techniques

Operations management majors select one of three options:

  • general operations management
  • service operations management
  • supply chain management

For the BS in operations management, you'll complete total 120 credit hours, consisting of University Studies courses, business foundation courses and accounting courses.

Minor in operations management

With a minor in operations management, you'll gain an understanding of the methods of organizing activities, materials, and staff to manage the flow of goods and services from suppliers to customers. You'll develop analytical and quantitative skills applicable to a broad range of organizations.

Advance your career options with an MBA or MBA/JD

  • Benefit from advanced management and leadership education through Charlton's 30 credit MBA program for business majors.
  • Integrate advanced management study with a law school education through the joint MBA/JD program with UMass Law.

Related academic areas

Explore more

Success story

Jacqulyn Sardina

Jacqulyn Sardina '14
Operations Management

Read Jacqulyn's story

Career placements

  • Arbella Insurance Group
  • AT&T Mobility
  • Beacon Hill Staffing Group, LLC
  • Blue Cross Blue Shield of Massachusetts
  • Boys & Girls Club
  • Brigham and Women’s Hospital
  • Dell
  • Eaton Aerospace
  • EMC
  • FGX International
  • Gulf Oil, LP
  • Hasbro
  • IBM
  • MassMutual Financial Group
  • Raytheon
  • State Street
  • United States Department of Defense
  • W.B. Mason
  • Wolf & Company, P.C.


Bharatendra Rai
Chair, Decision and Information Sciences
Charlton College of Business, Room 326

AACSB Accredited seal‌Charlton College of Business is proud to have earned the "gold standard" of business school recognition: accreditation by AACSB International. 


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