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Student Access to Support Services Summary

Recent events in managing the COVID-19 emergency have brought many concerns and questions for students about academic continuity. The University academic staff want to assure you that we are committed to continue to support your academic success.

To assist students as UMass Dartmouth moves instruction to online formats, student support services will be fully available through phone, email communications and Zoom, as necessary. The following summaries inform students of how they may access academic services. If you do not find the information you need in this summary, using your UMassD email account, please send questions and concerns to: academic.support@umassd.edu

Registration & Financial Services

The University Enrollment Center (UEC) will continue to assist students with general questions regarding financial aid, payments and registration for summer and fall terms as well as provide necessary services via online until further notice. 

In preparation for the fall 2020 course registration, students are encouraged to review their COIN accounts to address any holds, other than advising, that may impede registration. Students may review the COIN tutorial video for a refresher on how to register for classes.

Bill payments may be made through your COIN account. If you have any questions or concerns regarding your registration or bill payments, please email the University Enrollment Center: uec@umassd.edu.

Please make sure to include your full name, student ID number, UMassD email address, and a telephone number in all correspondence as well as a screen shot of any issues you may be having, if possible.

UEC office hours are currently 8 a.m. to 5 p.m. Monday - Friday. You may also reach them by phone: 508.999.8857.

Financial Aid & Student Employment (FAS/SE) will continue to provide students with all necessary services via in-person meetings, email, and phone. We remind students that they are able to complete many of their transactions through their COIN account, including review of their financial aid awards, completing verification, and/or uploading required documents. To assist students remotely, FAS/SE will accept password protected documents through email, which includes both financial aid documents and student employment forms. Students may reach out to their dedicated counselor for assistance with this process: counselor contact information.

In preparation for fall registration, FAS/SE strongly encourages students to review their balance/financial aid information and resolve their balances or complete any missing forms before their assigned registration date. FAFSA Labs will continue to be available. Contact your dedicated counselor to set up a meeting time via Zoom or phone. Please make sure to include your full name, student ID number, UMassD email address, and a telephone number.

Email: financialaid@umassd.edu
Phone: 508.999.8643

The Registrar’s Office will continue to provide students with all necessary services through email and phone.

Registration

Fall 2020 undergraduate and graduate course registration will begin on Monday, April 6. Please review your enrollment appointment date and advisor information in COIN and reach out to your advisor by email prior to your registration date.

The registration dates below reflect the number of earned credits (not in progress or attempted) that you will need to register on or after the appropriate date:

DateGroup
Mon., April 6 Graduate students and undergraduates with 100+ credits; Online & Continuing Education program students
Tue., April 7 85 - 99.9 earned credits
Wed., April 8 Early registration groups: Resident Assistants, Honors, Athletes, Veterans, Endeavor Scholars
Thur., April 9 70 - 84.9 earned credits
Fri., April 10 55 - 69.9 earned credits
Mon., April 13, 40 - 54.9 earned credits
Tue., April 14 25 - 39.9 earned credits
Wed., April 15 15 - 24.9 earned credits
Thur., April 16 0 - 14.9 earned credits
Fri., April 17 Open enrollment

COIN Job Aids and Registration Assistance

Visit myUMassD: COIN for Students for job aids to assist you with COIN registration and other self-service functions. If you need additional assistance with your course registration, send an email with your full name, student ID number, UMassD email, a telephone number, and detailed information to:

Academic Calendar for Online & Continuing Education (OCE)

For courses offered through OCE, please refer to the OCE Academic Calendar for add/drop, pass/fail, final exam, withdrawal and refund dates. If you have any questions, please contact OCE:

Registration Holds

Remember that hold(s) on your account may prevent you from registering for the fall semester. It is critical that you review and resolve all holds in COIN prior to your registration date. Students are encouraged to apply early for loan options to resolve outstanding balances. Holds may only be removed once a loan utilized for an outstanding balance is placed on a student's COIN account. As a reminder, loan processing can take up to 5-7 business days, which can increase during busy periods. Loan options may be found on the UMassD Financial Aid Services website.

Important notes

Once you have registered for classes, failure to attend class(es) does not constitute a withdrawal from the University and does not excuse you from your financial obligations.  If you stop attending or abandon your classes without officially withdrawing, you will remain on all class rosters until you withdraw from your courses in COIN or officially withdraw from the University or until the end of the semester, at which point you will be graded accordingly. If you will not be returning for the fall semester, you must submit a Student Leave of Absence/Withdrawal Form, available at Registrar: Student Forms to request a leave of absence or to officially withdraw from the University.

Withdrawal reminder

The withdrawal deadline for most spring 2020 courses is Friday, April 29 by 11:59 p.m. in COIN. This deadline is strictly enforced. Refer to the Online & Continuing Education Academic Calendar for withdrawal/refund dates in online, accelerated, seven-week or unique session courses as dates may vary.

The Bursar’s Office will continue to operate Monday through Friday 8:30 am to 4:30 pm. The Bursar’s Office window will be open Tuesday-Friday from 8:30 am to 12:30 pm. The best way to reach us:

We are committed to returning your calls and emails within the same day during normal business hours. Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message.

Please take this opportunity to sign up for direct deposit so that future refunds will be automatically deposited into your bank account. All students who wish to enroll for direct deposits can log into COIN via the myUMassD portal to designate the bank account into which their refund will be deposited. A job aid to assist with the process can be found at COIN for Students. UMassD encourages all students and families to remit payment online. Electronic check payments processed through COIN do not incur any fees.

The following web pages provide information regarding a procedural change to have all refund checks automatically mailed and to encourage that students set up an ACH preference:

The Office of Graduate Studies will provide services to all current graduate students via electronic communication until further notice. Please send all inquiries to APGradStudies@umassd.edu or call 508-999-8012, and Graduate Studies staff will get back to you as soon as possible.

If you are currently employed as a Teaching Assistant, Studio Assistant, Clinical Assistant or Graduate Assistant, please email your immediate supervisor or the chair of your department to find out the best way to continue to serve in that capacity. Research Assistants who have questions about working remotely or accessing labs or other UMass Dartmouth facilities should contact their faculty supervisors immediately. At the request of their supervisors, lab access can be made available to students engaged in on-going research.

Graduate students who are planning to defend their thesis or dissertation while the University is in online delivery mode should work with their primary thesis/dissertation advisor and committee members to make arrangements to defend via Zoom or other similar tools. To maximize virtual participation, please include the Zoom URL on the UMassD Announce notice that should be posted at least two weeks in advance of the defense date.

For additional questions:

The Department of Online Continuing Education (OCE) will continue to operate Monday to Friday 9:00 a.m. to 5:00 p.m. All services and communication will be provided through email, phone, and video chat communication using Zoom. All general inquiries should be directed to online@umassd.edu or call 508-999-9202. We will not be offering any in-person appointments until further notice.

All ongoing communication with OCE staff should be directed to their individual emails or office phone numbers. Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message. As we anticipate high call volume in the days ahead, we encourage you to visit the Online site for general information. OCE will do its best to return your call or email as quickly as possible.

The Advising, Support and Planning Office will deliver advising services to students reporting to ASAP online until further notice.

In preparation for fall registration, students will be able to meet remotely with their academic advisor to plan fall courses. (If unsure of assigned advisor, please check COIN). Please use the link in the advisor’s staff profile to schedule an advising appointment. Please indicate the preferred method of meeting when making an appointment (email, telephone or ZOOM [video chat, download free link from the app store using your UMassD email account]). Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message.

The academic advisor will call, email, or video chat using ZOOM (depending on your choice of communication) at the time of the virtual appointment. Advisors will have the ability to lift your academic advising hold remotely, thus allowing registration for fall courses on the appointed registration date (provided there are no additional registration holds).

New students with questions regarding placement testing may email: placement@umassd.edu

General advising questions for new students or students in transition from one major to another may be directed to: academicadvising@umassd.edu

For CAS students and other students utilizing the STAR Center, there will be no interruption to the services provided by professional advisors. To best serve students during this time, STAR Center meetings are moving from in-person to remote. You can make an appointment with Monica Godinho or Romayne Grace at: STAR Center Appointments

When making your appointment, please provide your full name, student ID number, UMassD email, and telephone number along with your message and we will either call you or set up a Zoom conference meeting with you, depending on your preference (which you can choose when making your appointment). 

Faculty advisors may be reached via email. Your Advisor can be found by logging on to your COIN account and clicking on the "Advisor" icon on the homepage.

Monica and Romayne may also be reached by phone between the hours of 9am-5pm, Monday through Friday:

  • Monica Godinho: 508.999.8330
  • Romayne Grace: 508.999.8362

The Charlton College of Business Advising Office will deliver advising services to students via email, phone, and/or Zoom until further notice.

Your Advisor can be found by logging on to your COIN account and clicking on the "Advisor" icon on the homepage.

Email communication has been sent by your academic advisor regarding fall advising. Please use the bookings link in the advisor’s e-mail signature to schedule an online advising appointment. Please indicate the preferred method of meeting when making an appointment: email, telephone or Zoom.

Follow the links to make an appointment with:

For assistance with setting up an online appointment with your faculty advisor, please contact your faculty advisor directly or the department chair's secretary.

For further questions, please contact Caroline Felix, Coordinator of CCB Undergraduate Academic Advising: cfelix3@umassd.edu.

Please provide your full name, student ID number, UMassD email, and telephone number along with your message.

The College of Nursing & Health Sciences student support services team will continue to support students’ success remotely. Remote support will include phone calls, text messages, emails, and the use of Zoom to schedule and conduct individual meetings with students. 

The Nursing & Health Sciences service team is available to help with the following:

  1. Responding to requests for information on college and university policies and deadlines
  2. Assistance with scholarships applications including the DNS scholarship
  3. Request for materials (i.e., books, etc.)
  4. Referrals to on and off campus resources (e.g., counseling, tutoring, housing, Bursar’s Office, enrollment, etc.)
  5. Monitoring academic progress to include 5- and 10-week progress reports for first-year nursing students
  6. Provide mentoring opportunities to at-risk students
  7. Operate the Student Nurse Leadership Academy and Wingman experience

In regard to academic progress reports for first-year nursing students, regardless of the current situation, we will continue to follow up and follow through with students who are in academic distress and provide as much support as we can. In addition, student leaders will continue to check in with their groups via email to ensure that first-year nursing students are comfortable with navigating online classes and resources. Student leaders will make themselves available to answer any questions or concerns and will forward them to us, as needed.

We are taking steps to ensure that all students continue to be supported as this situation continues to unfold. Please feel free to reach out to Jason Campagnone by email: jcampagnone@umassd.edu with any questions or concerns you may have. Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message. 

Engineering Student Support Services/ES3 is available to support students throughout this semester. We are virtually available during our regular hours, Monday - Friday from 8 a.m. - 4:30 p.m. Students and faculty can contact ES3 by phone or email, and face-to-face meetings are available via Zoom. You can make schedule a virtual appointment with ES3. ES3 has also put together a document which provides some additional relevant information. It is updated as needed, so check the website often.

Registration for summer classes is open. Connect with your faculty advisor via email about whether you should consider a summer class. If you are looking to take a summer course at another community college or university, you need to submit a Prior Approval Form to ensure the course you are planning on taking is equivalent to the UMassD course. ES3 can assist with this process.

Registration for fall classes will begin in April. Your enrollment appointment is posted in COIN and is based on your earned (not attempted) credits. Prior to your enrollment date, you should make arrangements to connect (virtually) with your faculty advisor to review your course plans for fall and have the advising hold removed. You should also check COIN for any other holds you may have. Reach out to ES3 if you have questions. Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message.

CVPA's Director of Recruitment, Retention, and Student Success, Jason Loete, will be available via email jloete@umassd.edu, or phone 508.910.6635 during business hours of 8:30 a.m. - 4:00 p.m. Monday - Friday.

Students wishing to hold a Zoom conference should email the request to jloete@umassd.edu. Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message. 

The College Now Office will remain available and continue to provide student support through email, phone, and Zoom online meetings until further notice.

During this time, if you are a student who would like to contact a College Now Counselor, please feel free to reach out to our offices via email at (collegenow@umassd.edu) or through the office number of your current or previous College Now Counselor. All counselor emails and phone numbers can be found on the UMass Dartmouth online directory. Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message.

As we continue to address student needs during this time, regular weekly emails from College Now will outline any updates and student supports provided through our program. If you have any additional questions, please contact us at 1-508-999-8704 or email us at collegenow@umassd.edu

 

The Office for Student Success will remain available to assist in all areas pertaining to student support via online delivery (telephone, email, Zoom), until further notice. Areas which require group gathering within the Student Success Office will either transition to telephone, email, or Zoom as appropriate or be suspended for the semester.

For questions or concerns, contact Carol Spencer-Monteiro at 508-999-8705 or email: cspencer@umassd.edu

Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message. 

International Education

International Student and Scholar Center (ISSC) as well as International Programs Office (IPO) will continue to operate Monday to Friday 8:00 a.m. to 5:00 p.m. (ISSC) and 9:00 a.m. to 5:00 p.m. (IPO). All services and communication will be provided through email, phone, and Skype or Zoom. In-person appointments will not be available.

All ongoing communication with ISSC and IPO individual staff should be directed to ISSC staff and IPO staff. Please note that although we will not be able to physically meet you for advising, we are prepared to deliver the same support service to all of you virtually. We apologize in advance if you are required to leave a message when you contact us. We will do our best to return your call or email as quickly as possible.

Both teams (ISSC and IPO) are committed to continue serving our students through this challenging period. Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message when contacting the staff of ISSC and IPO.

Contacting International Student & Scholar Center

We are happy to arrange advising meetings via Skype or Zoom at your request; email us and include your availability. Please be sure to include your full name, student ID number, email, and telephone number along with your message. 

All business processes through ISSC are available on the ISSC website

Traveling domestically or internationally due to COVID-19?

Submit the Travel Request for COVID-19 eForm

 Remaining in the U.S.?

We want you to know that we are here for you and just a phone call or click away. Check the University's page for Coronavirus updates, and we will navigate the situation together.

Applying for post-completion OPT?

Complete all checklist items & submit your request to the ISSC electronically: OPT Application

The following eForms are available on the ISSC’s Forms & Instructions page:

  • Program Extension Request
  • Reduced Course Load
  • RMV Letter Request
  • I-20/DS-2019 Reprint Request (due to travel, OPT employer update, lost, etc.)
  • CPT Request
  • F-1 Job Offer
  • F-2 Dependent Request

International Program Office

Contacting IPO

Walk-in advising

Please be informed that daily walk-in advising hours from noon to 1:30 pm have moved to online format, through skype.

For more information on how to get virtual advice on studying abroad, please visit the IPO website. We are looking forward to talking to you soon.

At this time, the Claire T. Carney Library will be open Monday – Friday from 7:30 a.m. – 5:00 p.m. Please review this detailed information about specific library services.

During business hours, library staff will be available to answer questions and assist via:

Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message.

The Multiliteracy and Communication Center will offer online-only tutoring appointments. All online tutoring sessions are conducted synchronously. This means that you can meet with your tutor in "real time" in a manner similar to a face-to-face session.

More information about how to book an online session may be found at our Multiliteracy and Communication Center site.

The Academic Resource Center will continue to provide support services through audio/video chat using Zoom, email, or phone to students at UMass Dartmouth.

Days and hours of operation: Monday – Friday, 9 a.m. to 5 p.m.

Contacts

Director: Sokratis Koumas

Outreach Counselor: Sharon Allen

Administrative Assistant: Corinne Cortes

Academic Resource Center: Outreach Counselor Student Support Services

The Outreach Counselor (OC) will contact all clients of the Academic Resource Center (ARC) to inform them that all contact/meetings will transpire through email and phone meetings. The OC will ensure all ARC clients’ needs will be met. The Outreach Counselor will stay in contact with all ARC clients on a regular basis to discuss academics, financial aid concerns, and any other issues that students experience.

Academic Resource Center: Central Office

The Administrative Assistant will be available to assist all staff and students via email, phone and online video conferencing using TutorTrac and Zoom. Please be sure to include your full name, student ID number, UMassD email and telephone number along with your message. 

The WRC will operate exclusively online via two electronic platforms, TutorTrac and email, using two tutoring strategies: asynchronous and synchronous tutoring.

Asynchronous tutoring will function as it normally is via email with a 48-hour response time for feedback. A link for this asynchronous tutoring will be provided on the WRC website.

Synchronous tutoring (or online LIVE tutoring) will function via TutorTrac for booking the appointment and Zoom for formal tutoring.

To reach the WRC, call 508.999.8710 Monday through Friday from 10:00 a.m. to 3:00 p.m.

The STEM Learning Lab will offer online tutoring beginning March 23, 2020. The hours of online tutoring will be Monday through Friday from 9:00 a.m. to 5:00 p.m.

Please note that online tutoring must be scheduled. You may schedule by calling 508-999-8716 or 508-999-8718. If there are difficulties, the Assistant Director can be reached at cpeter@umassd.edu. Please be sure to include your full name, student ID number, UMassD email, and telephone number along with your message. 

Our staff will be responding to voicemail and email as well. We will post a link on our website for students who need information on how to access online tutoring. Please know that we are here to support you and help you thrive academically in these challenging times.

Students who need access to University facilities in order to meet educational objectives for capstone experiences or other required courses should contact the chair of their departments or their faculty advisors. 

Access to University facilities may be granted to students who need such access to meet graduation or other educational requirements.

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