Student Mail Update
Students remaining in on campus housing:
Mail and packages are being received and processed through the parcel lockers located in the Campus Center. Notifications of your pending pickups continue to go to your @umassd.edu email address. For items not able to be processed through the parcel lockers, you may come to the center for pickup during the hours of 8am to noon, Monday through Friday.
Students not returning to campus:
All packages delivered to campus for students not returning to their on-campus housing assignment, are being refused upon delivery. Mail is being returned to sender. Items that have been received previously, that remain in the lockers or within the center, will be returned to sender beginning April 3, 2020. Email notifications in regards to receipt of these items has gone out. If you have received a notification please contact Amanda Browning in the center at firstname.lastname@example.org for further assistance with your package or mail.
Student Mail Updates
In response to the residential halls closure until April 5th, the mail and package center would like to work with you in regards to your mail and packages.
For pending order(s) that have not been delivered to the university, there is time to have your delivery rerouted. Please immediately call the 1-800 number affiliated with the carrier that is shipping your package (i.e UPS , FEDEX, Amazon...) and request that your package(s) be re-directed to your current place of residence.
If you currently have something waiting in the Student Package Center, it will be held for you until the campus reopens.
For student who are returning to campus to retrieve items from the residential halls during approved times, the parcel lockers are holding packages for pickup.
If you have any questions or concerns regarding these temporary procedures, please email email@example.com for assistance in resolving your individual concern.
Addressing Mail & Packages for Residential Students
Student Name (this should include middle initial if applicable)
Residence Hall, Room Number
285 Old Westport Road
North Dartmouth, MA 02747-2300
*To avoid any unnecessary delays by the Post Office, please do not address the mailbox as a P.O. Box.
Central Mail Pickup
New this year, mail pickup And package pickup will be located in a central location.
Mail arrival notification: Students will be notified by NOREPLY @ sqbxmail.com through their University email account when letter mail arrives.
Mail pick-up: Once notified, your mail may be picked up at the Student Mail and Package Center, located on the ground floor of the Campus Center, room 023.
Students must show their university ID for identity verification to pick up mail.
Packages Placed in Lockers
Package arrival notification: Students will be notified by PACK CITY through their University email account when packages are placed in a locker.
Package pick-up: Once notified, packages may be picked up at the lockers, located on the ground floor of the Campus Center, in the hallway between the Bookstore and the Student Mail and Package Center.
There are 2 computer screens attached to the lockers. They are labeled Umass1 and Umass2. Your email will explain which computer to go to (UMASS1 or UMASS2). It will also provide you with 2 security codes that you will need to enter in order to claim your package.
*These security codes are only sent to you via email and are not shared with the Student Mail and Package Center staff *
PLEASE NOTE: These are NOT assigned lockers. The lockers are filled randomly throughout the day to help with volume in the Student Mail and Package Center.
Central Package Pickup
Package arrival notification: Students will be notified by NOREPLY @ sqbxmail.com through their University email account when packages or other larger items arrive.
Package pick-up: Once notified, these packages may be picked up at the Student Mail and Package Center, located on the ground floor of the Campus Center, room 023. Students must show their university ID for identity verification to pick up packages.
Packages that are not picked up within one month will be returned to sender to ensure timely pick-up and to create the necessary space for student packages arriving daily. Costs incurred to return packages will be charged to the sender. Students will be responsible for any charges that cannot be billed to the sender. A hold will be placed on the student's university account until the balance due is paid in full.
The university will make every effort to deliver mail and packages to students on a timely basis; however, delivery is not guaranteed unless mail and packages are properly addressed.
Regular mail: Mailboxes are located at the main entrance of the Campus Center as well as the Student Mail and Package Center. Proper postage is required.
Packages and express mail: Arrangements made for outgoing package pick-up or express mail may be dropped off at the Student Mail and Package Center, located in the Campus Center building, room 023. Prepaid shipping labels or postage is required before any packages can be dropped off.
Helpful Tips for Parents and Students
- DO NOT send cash or gift cards in the mail. Send check or money orders.
- Important documents and Anything of value should be sent Registered or Certified. This applies to both letters and parcels. UPS, FedEx, DHL, and USPS provide routine tracking methods and insurance for their shipments.
- Purchase insurance when shipping valuables so that you are protected against loss or damage.
- Medications should be phoned in to a local pharmacy. If you must send medication, send it registered or certified.
- Time-sensitive material should be sent well in advance and by land or air carriers using guaranteed overnight or similar time frames..
- United States Postal Service (USPS) does NOT deliver mail or packages to our university. Deliver confirmations via USPS are to inform you that your mail and/or package has been delivered to our local North Dartmouth Post Office branch. Our mail clerks go to our local post office branch 3 times a day to pick up. At each pick up, our mail clerks bring back all the university mail and packages that the post office releases to them.
- Please Wait for your Umass mail or package arrival email notification.
Hours of Operation
The Student Mail and Package Center
Monday- Friday, 9am - 5pm
Winter and Summer Break Hours:
Monday- Friday, 10am – 2pm
The Faculty & Staff Mail Room
Monday- Friday, 8am – 4pm
Student Mail and Package Center
John Frazier and/or Ray Santos
Faculty & Staff Mail Room