Work Order Requests Instructions

Please use the following instructions to submit a Work Order Request

• Visit AE Account
• On the Mobile app, enter Client ID: UMassD

Submitting a work order request

Once you’ve logged into Asset Essentials, your page will open directly to the “My Requests”  tab. Here, you can create new requests or view previous submittals along with the status of  those submittals. To create a new request, make sure you are on the ‘My Requests’ tab and  click on ‘New.’

Select site/location/enter room number

Click to select the specific Site and Location for your request. Using the text box, identify the specific Area/Room Number for the request.

Define your request

Click on the dropdown menu and select the appropriate Work Category that best fits the nature of your request. In the Work Requested, define your 
request and include any relevant information that will aid the maintenance team. Be as 
descriptive as possible.

Upload document/image

If there are any pictures or documents associated with the request, you can add them in the Documents/Image section of the request page. These can be added by clicking on the “Add Attachment” button or dragging and dropping the file in the box.

Once all the information has been entered, click Submit to save and enter your request. 

Viewing your requests

After submitting a work request, you will automatically be taken to your My Request summary page. This will allow you to see a summary list of all requests that you have submitted and the status of those.

Additional resources

• How to put in a request
• Requester Help Page
• Mobile App Requests