Skip to main content.

Computrace FAQ

Computrace has been successfully tested with all major anti-virus software products.

Yes. Computrace works with PC file- and folder-level encryption.

Computrace customers do have the option of requesting that valuable or confidential data be deleted from a computer that has been reported stolen. This service can only be run on a computer which has an active police report stating that it has been stolen. Note: This service is not currently available for the Macintosh.

No. Computrace does not affect system performance or security.

No. Computrace is available for both laptops and desktops that are newer than 3 years old.

Operating System Requirements: for Windows: XP/Windows 7; for Macs: Mac OS X version 10.4 and above.

Most new laptops from Dell, HP, Lenovo, Gateway, and Fujitsu include the Computrace agent in the BIOS which works in conjunction with the application once it is installed.

Back to top of screen