Frequently asked questions about Computrace

Can Computrace co-exist with anti-virus software?

Computrace has been successfully tested with all major anti-virus software products.

Can Computrace work with encryption software?

Yes. Computrace works with PC file- and folder-level encryption.

Can data on a stolen PC be deleted?

Computrace customers do have the option of requesting that valuable or confidential data be deleted from a computer that has been reported stolen. This service can only be run on a computer which has an active police report stating that it has been stolen. Note: This service is not currently available for the Macintosh.

Does Computrace interfere with other applications?

No. Computrace does not affect system performance or security.

Is Computrace offered only on laptops?

No. Computrace is available for both laptops and desktops that are newer than 3 years old.

What are the minimum system requirements?

Operating System Requirements: for Windows: XP/Windows 7; for Macs: Mac OS X version 10.4 and above.

What computers come with Computrace pre-configured in the BIOS?

Most new laptops from Dell, HP, Lenovo, Gateway, and Fujitsu include the Computrace agent in the BIOS which works in conjunction with the application once it is installed.