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IT Service Centers & Hours

Important Updates to CITS Service Operation and Procedures

Student Internet and Software Access

Students wishing to purchase a laptop can follow these configuration suggestions.

Faculty and Staff Returning to Campus

  • If you have not used your computer for months, please plan additional time for mandatory updates to install. This may require restarting the computer. You may notice slow performance and applications unexpectedly closing during this time.
  • Remember to update voice greetings, email signatures, and email auto-reply messages with current information.
  • Please see below how to request assistance from CITS.

Getting Help - CITS Service Procedures

IT service continues by appointment only.

  1. Request CITS support via the online IT Help form or the CITS support number at 508.999.8900. When you leave a voice message or submit a support request online, please be specific on how and when CITS staff can reach you. Calls outside the CITS service hours will be directed to the 24/7 IT help desk.

  2. CITS staff will reach out to you within one business day to schedule a remote support session. CITS staff may need to connect to your computer remotely to be able to assist you.

  3. CITS staff will assess if an in-person appointment is necessary.

Thank you very much for your understanding and cooperation.

CITS Business Hours (Spring 2024)

  • Monday to Friday, 7:30am to 5:00pm (classroom support until 8:00pm, Monday to Thursday)
  • Exceptions:
    • Monday, January 15, 2024 (MLK Day) - closed
    • Monday, February 19, 2024 (President's Day) - closed
    • Spring Break, March 11 - 15, 2024 no evening support after 5:00pm
    • Monday, April 15, 2024 (Patriots' Day) - closed
    • Monday, May 27, 2024 (Memorial Day) - closed

IT support services are available to:

  • faculty and staff using university-owned computers and related peripherals
  • students using university IT resources for academic and related pursuits, and resident students for general network connectivity

CITS offers limited support services for devices and equipment that are not owned by the university:

Services provided:

  • Emergency malware removal assistance
  • Assistance in usage of University-supported software
  • Assistance with connectivity to the University network

Services not provided:

  • Hardware repair
  • System recovery
  • Software installation or upgrades, including drivers for peripherals
  • Configuration changes
  • Assistance with account lockout, username, or password issues not related to the UMassD Logon