Welcome to Computing and Information Technology Services (CITS).
Answers to most frequently asked questions are listed below.
FAQs for new faculty and staff
How do I get help?
See IT Service Centers.
Faculty may also want to learn more about the Faculty Instructional Laptop Program.
What kind of computer should I buy?
Find out minimum purchase recommendations, as well as suggested hardware configurations.
For more information or questions regarding purchasing equipment, please contact IT Procurement.
Learn more about the Faculty Instructional Laptop Program (FILP).
What software is available?
View a list of the software that CITS supports, as well as information on software licensing and availability.
What is the UMassD Logon?
CITS offers a single username and password for a number of web-based services. Your UMassD Logon is your current email username and password; however, that username and password gives you access to many other IT resources. Click on the link to find out what services currently use the UMassD Logon.
How do I get an email account?
Once your on-boarding process and all required information is complete with HR, you will receive an email to your personal email address inviting you to activate your UMassD Logon account.
What is an alias?
An alias is an alternate identifier that commonly follows a firstname.lastname convention, such as mary.smith . You can use it to more clearly identify yourself in email, especially if you feel that your UMassD Logon doesn't specifically identify you to email senders and receivers.
How do I get a COIN, HR Direct, or PeopleSoft Finance account?
All employees automatically receive self-service access to HRDirect. This requires multi-factor authentication (MFA).
Avanced access is granted based on job responsibilities and must be approved by the supervisor and data custodian for the functional area. Faculty and staff who need to use these systems can initiate an access request by contacting CITS at 508.999.8900 (or x8900) or submitting a case using the IT Help form.
How do I get my phone/voicemail set up?
Information on how to get a new phone set up, move a phone, change phone service or remove a phone is available on the Directory's telephone/voicemail information page
For additional information on UMass Dartmouth's voice mail system, contact CITS.
How do I get a VPN account?
Once you have a UMassD Logon, you can set up a VPN (Virtual Private Network) connection. VPN is needed to access some campus systems remotely. Visit the VPN page for more information.
How do I connect my computer to the wireless network?
How do I get my UMass email from home or other locations?
You can connect to your UMass email from anywhere you have an Internet connection by using the university's web-based Office 365 email. Devices and email apps must support modern authentication mechanisms (OAuth2). Access your mail through the myUMassD portal.
What are IT classrooms and where are they located?
The CITS computer classrooms are teaching spaces for faculty using computer technology in their coursework. When not being used for teaching, the classrooms become public access computer classrooms, which provide access to students, faculty and staff. More information about technology-enabled classrooms is available on the IT learning spaces review page.
What is a faculty/staff profile?
A faculty or staff profile is a repository for professional activities and accomplishments. The information in your profile may be viewed by colleagues, students, and the general public via the campus Online Directory.
How do I get training?
CITS offers myCourses (online courses) and specialized application training.
Visit the University Calendar at http://calendar.umassd.edu/cal and click the Workshops / Training link in the left column to see upcoming training opportunities.