New faculty & staff
Welcome to Computing and Information Technology Services (CITS).
Answers to most frequently asked questions are listed below.
FAQs for new faculty and staff
View a list of the software that CITS supports, as well as information on software licensing and availability.
CITS offers a single username and password for a number of web-based services. Your UMassD Logon is your current email username and password; however, that username and password gives you access to many other IT resources. Click on the link to find out what services currently use the UMassD Logon.
An alias is an alternate identifier that commonly follows a firstname.lastname convention, such as mary.smith . You can use it to more clearly identify yourself in email, especially if you feel that your UMassD Logon doesn't specifically identify you to email senders and receivers.
All employees automatically receive self-service access to HRDirect. This requires multi-factor authentication (MFA).
Advanced access is granted based on job responsibilities and must be approved by the supervisor and data custodian for the functional area. Faculty and staff who need to use these systems can initiate an access request by contacting CITS at 508.999.8900 (or x8900) or submitting a case using the IT Help form.
Information on how to get a new phone set up, move a phone, change phone service or remove a phone is available on the directory's telephone/voicemail information page.
For additional information on UMass Dartmouth's voice mail system, contact CITS.
Once you have a UMassD Logon, you can set up a VPN (Virtual Private Network) connection. VPN is needed to access some campus systems remotely. Visit the VPN page for more information.
Instructions on how to configure your computer for access to the campus wireless network.
You can connect to your UMass email from anywhere you have an Internet connection by using the university's web-based Office 365 email. Devices and email apps must support modern authentication mechanisms (OAuth2). Access your mail through the myUMassD portal.
The CITS computer classrooms are teaching spaces for faculty using computer technology in their coursework. When not being used for teaching, the classrooms become public access computer classrooms, which provide access to students, faculty and staff. More information about technology-enabled classrooms is available on the IT learning spaces review page.