Microsoft Teams Voice
Microsoft Teams Voice is UMass Dartmouth's enterprise phone system for faculty and staff. Integrated directly into Microsoft Teams, it provides voice calling, voicemail, call forwarding, delegation, and mobility features that allow you to stay connected from virtually anywhere.
Whether you are working on campus, remotely, or traveling for university business, Teams Voice allows you to make and receive calls using your university phone number from your computer, mobile device, or Teams-certified phone.
Please see the following sections for more information:
Quick Links
- Getting to Know the Calling Experience
- Use the Dial Pad to Make a Call
- Manage Your Call Settings, including delegates, voicemail, and more
Common Features
Make and Receive Calls
- Use your university phone number from Teams
- Dial 4-digit campus extensions
- Dial external numbers
- Access call history
Voicemail
- Listen to voicemail in Teams
- Receive voicemail notifications in Outlook
- Configure voicemail greeting
- Configure out-of-office voicemail message
Mobile Calling
- Make and receive university calls from your mobile device
- Separate work communications from personal calls
Advanced Features
- Call Delegation: assign delegates and manage calls on behalf of another employee
- Call Queues: shared departmental phone lines
- Auto Attendants: automated menus and routing
- Shared Voicemail: departmental voicemail management
Accessibility Features
- Live captions
- Screen reader support
- Hearing accessibility options
- ADA accommodation information
View more information about accessibility tools for Microsoft Teams.
Teams Voice Support
Need help? Submit an IT Case for support.
Frequently Asked Questions
Yes. Your existing university phone number and extension remain assigned to you.
Teams Voice is available through the Microsoft Teams desktop, web, and mobile applications.
Yes. Teams Voice works wherever you have an internet connection and Teams access.
Most employees use Teams Voice through a computer or mobile device. Physical Teams-certified phones are available for approved use cases.
Yes. Voicemail notifications are delivered to your Outlook mailbox and can also be accessed directly in Teams.