The Massachusetts Enhanced 9-1-1 System has a unique way for people in trouble to notify emergency services without saying a word.
It’s called the Silent Call procedure and it’s for people in need of emergency services who cannot physically speak or who may endanger themselves from speaking, according to Mass.gov.
Domestic violence victims, home invasion victims and physically disabled persons can effectively notify 9-1-1 in silence using this procedure.
Here’s how The Silent Call procedure works:
- Dial 9-1-1
- Press the following buttons on the telephone to indicate the emergency.
- Press 1 for police
- Press 2 for fire
- Press 3 for an ambulance
- The 9-1-1 Dispatcher may ask yes or no questions. Here’s how to answer:
- Press 4 for yes
- Press 5 for no
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