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FAQs

Undergraduate and Graduate Students

There is no fee to use health services for an illness visit. Your health fee is in lieu of the co-pay. There is a co-pay for immunizations.

Each time you visit Health Services for care we  bill your insurance (whether it's your student health insurance plan through the university, your own plan, or a family health insurance plan). Please bring a copy of your insurance card to each visit. If you do not have a card, then you need to have your insurance information with you. We will need a copy of both sides of your insurance card. There will be no out-of-pocket charges to you or your family. You should also bring your student ID to your visit.

When Fall and Spring semester classes are in session Health Services is open on Monday through Friday from 8:00 am to 5:00 pm. Please call 508-999-8982 for an appointment. You may also go to the Student Health Portal on Health Services to make an online appointment.

If you have an emergency and Health Services is closed, contact Public Safety at (508) 999-9191 for immediate assistance. If calling from an on-campus phone, dial 9191.

If it's not an emergency, your Resident Assistant (RA) or Resident Director (RD) may be able to assist you. In addition, you may call 508-415-4588 to speak with a registered nurse. Southcoast Urgent Care at 435 State Road (Route 6 next to Starbucks) is open 8 AM to 8 PM Monday through Friday and 9 Am to 5 PM. Saturday/Sunday.

Call Health Services for an appointment at 508-999-8982 or log into the student health portal at Health Services to make an online appointment. Our professional staff can answer your questions, test you on site for STI's or pregnancy, counsel you on diet and weight management, or help you identify stress in your life. If needed, a referral to Counseling Services can be made for you, or you can contact the Counseling Center directly by calling 508-999-8650.

Your medical care is strictly confidential and no information will be released to parents, faculty, administrators or anyone else without your written permission.

The only exceptions are:

  • If you are a threat to yourself or to others.
  • If you are in a life threatening condition, medical information will be released to the professionals who are providing care or to others on a need to know basis. Exception: HIV status will not be released.
  • If we are requested by law for some communicable diseases or by a subpoena. Immunization status must be available to University officials and state inspectors to comply with Massachusetts law.

Medical records are kept for 7 years after you leave or graduate from the university. You may want to request a copy of your immunization records or your complete file prior to this time frame.

Other common questions

Yes. We recommend you keep them in a locked box. We have lock boxes at Health Services free of cost.

No. You can, however, contact Health Services for the names of local allergists.

We're located in the back of Roberts Hall and across from Pinedale & Oak Glen dorms.

Yes. We have Nurse Practitioners on staff. Call us for an appointment.

Most STI's can be diagnosed and treated on campus.

Yes, if you have blood work ordered by your physician we will draw blood. It is then sent to our reference lab, which currentlt Quest labs.

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