IT Service Centers & Hours
Getting help - CITS service procedures
IT service continues by appointment only.
- Request CITS support via the online IT Help form or the CITS support number at 508-999-8900. When you leave a voice message or submit a support request online, please be specific on how and when CITS staff can reach you. Calls outside CITS service hours will be directed to enter a case.
- CITS staff will reach out to you within one business day to schedule a remote support session. CITS staff may need to connect to your computer remotely to be able to assist you.
- CITS staff will assess if an in-person appointment is necessary.
Thank you very much for your understanding and cooperation.
CITS business hours (Fall 2025)
- Monday to Thursday, 8:00 am to 8pm
- Friday, 8:00am to 5:00pm
- Exceptions:
- Labor Day—Monday, Sept. 1, Closed
- Indigenous Peoples’ Day/Columbus Day—Monday, Oct. 13, Closed
- Veterans Day—Tuesday, Nov. 11, Closed
- Thanksgiving Eve - Wednesday, Nov. 26, 8am to 5pm
- Thanksgiving—Thursday, Nov. 27, Closed
- Day after Thanksgiving, Friday, Nov. 28, 8am to 5pm
- Wednesday, Dec. 17, 8am to 5pm
- Christmas—Thursday, Dec. 25, Closed
IT support services are available to:
- Faculty and staff using university-owned computers and related peripherals
- Students using university IT resources for academic and related pursuits, and resident students for general network connectivity
CITS offers limited support services for devices and equipment that are not owned by the university:
Services provided:
- Emergency malware removal assistance
- Assistance in the usage of University-supported software
- Assistance with connectivity to the University network
Services not provided:
- Hardware repair
- System recovery
- Software installation or upgrades, including drivers for peripherals
- Configuration changes
- Assistance with account lockout, username, or password issues not related to the UMassD Logon