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IT Service Centers & Hours

Getting help - CITS service procedures

IT service continues by appointment only.

  1. Request CITS support via the online IT Help form or the CITS support number at 508-999-8900. When you leave a voice message or submit a support request online, please be specific on how and when CITS staff can reach you. Calls outside CITS service hours will be directed to enter a case.
  2. CITS staff will reach out to you within one business day to schedule a remote support session. CITS staff may need to connect to your computer remotely to be able to assist you.
  3. CITS staff will assess if an in-person appointment is necessary.

Thank you very much for your understanding and cooperation.

CITS business hours (Spring & Summer 2026)

  • Monday to Friday, 8am to 5pm
  • CITS Help Desk second floor of the Claire T Carney Library Mon to Thur 8am to 8pm, Fri 8am to 5pm
  • Exceptions:
    • Monday, February 16 – President's Day, Closed
    • Spring Break March 16 to March 20, Mon-Fri 9am to 5pm
    • Monday, April 20 – Patriot's Day, Closed
    • Monday, May 25 – Memorial Day, Closed
    • Friday, June 19 – Juneteenth, Closed

IT support services are available to:

  • Faculty and staff using university-owned computers and related peripherals
  • Students using university IT resources for academic and related pursuits, and resident students for general network connectivity

CITS offers limited support services for devices and equipment that are not owned by the university:

Services provided:

  • Emergency malware removal assistance
  • Assistance in the usage of University-supported software
  • Assistance with connectivity to the University network

Services not provided:

  • Hardware repair
  • System recovery
  • Software installation or upgrades, including drivers for peripherals
  • Configuration changes
  • Assistance with account lockout, username, or password issues not related to the UMassD Logon