Brian Plummer

Design, development, direction, and distribution methods used to deliver goods and services. Topics covered include operations strategy and the management of quality, inventory, supply, capacity and demand, and others. Conceptual, analytical, and quantitative techniques are taught to improve the efficiency and effectiveness of transformation processes in organizations.

Design, development, direction, and distribution methods used to deliver goods and services. Topics covered include operations strategy and the management of quality, inventory, supply, capacity and demand, and others. Conceptual, analytical, and quantitative techniques are taught to improve the efficiency and effectiveness of transformation processes in organizations.

Introduces students to the fundamental concepts, tools, and strategies used to manage and improve quality and achieve operational excellence in any organization. Topics include quality planning, process improvement, customer satisfaction, continuous improvement, statistical quality control, Lean and Six Sigma principles, and quality standards such as ISO 9001. Students will examine how quality management supports operational efficiency, organizational performance, and competitive advantage across manufacturing and service industries.

This hands-on course teaches students how to analyze and improve how work gets done inside organizations. Using Lean principles and data analysis, students evaluate real-world business processes, identify inefficiencies, and design practical, data-driven improvements. Emphasis is placed on effective cross-functional problem-solving techniques that are applicable across all areas of business, including accounting and finance, operations, marketing, human resources, and supply chain management.

This hands-on course teaches students how to analyze and improve how work gets done inside organizations. Using Lean principles and data analysis, students evaluate real-world business processes, identify inefficiencies, and design practical, data-driven improvements. Emphasis is placed on effective cross-functional problem-solving techniques that are applicable across all areas of business, including accounting and finance, operations, marketing, human resources, and supply chain management.

Study under the supervision of a faculty member in an area covered in a regular course not currently being offered. Terms and hours to be arranged.