Brian Plummer

Analysis of the concepts of business logistics from a global operations perspective. Topics include customer service, inventory management, information systems, order processing and fulfillment, transportation, third party logistics, warehousing, logistics relationships, performance measurement, and logistics strategy. Emphasis will be placed on challenges related to providing logistical support for procurement, manufacturing and distribution.

Management of the flow of materials into, through, and out of operations in an international context. The course investigates how to manage such complexities as long distances, currency fluctuations, variable infrastructures, diverse cultures, political instability, and dissimilar legal systems. The value-adding activities of procurement, manufacturing/operations, and logistics/distribution are conceptualized as one integrated supply chain. By understanding various facets of the supply chain, this course will provide sufficient insight to analyze the challenges of configurations and coordination in a global environment.

Design, development, direction, and distribution methods used to deliver goods and services. Topics covered include operations strategy and the management of quality, inventory, supply, capacity and demand, and others. Conceptual, analytical, and quantitative techniques are taught to improve the efficiency and effectiveness of transformation processes in organizations.
Register for this course.

Management of integrated business processes through the application of process analysis and process improvement procedures. The course teaches students how to define, analyze, evaluate, and transform conversion and service activities to deliver better value to customers. Topics covered illustrate how people, processes, and systems can be combined most productively to create outputs that help fulfill organizational objectives.
Register for this course.