Brian Plummer

Design, development, direction, and distribution methods used to deliver goods and services. Topics covered include operations strategy and the management of quality, inventory, supply, capacity and demand, and others. Conceptual, analytical, and quantitative techniques are taught to improve the efficiency and effectiveness of transformation processes in organizations.

Design, development, direction, and distribution methods used to deliver goods and services. Topics covered include operations strategy and the management of quality, inventory, supply, capacity and demand, and others. Conceptual, analytical, and quantitative techniques are taught to improve the efficiency and effectiveness of transformation processes in organizations.

Principles and practices underlying the continuous improvement of quality in organizations. Students will be introduced to the concept of total quality management and learn to appreciate the importance of quality as a competitive strategy. Particular attention is given to philosophies and methods of organizing for quality and to quality improvement tools, including statistical process control.

Management of integrated business processes through the application of process analysis and process improvement procedures. The course teaches students how to define, analyze, evaluate, and transform conversion and service activities to deliver better value to customers. Topics covered illustrate how people, processes, and systems can be combined most productively to create outputs that help fulfill organizational objectives.

Management of integrated business processes through the application of process analysis and process improvement procedures. The course teaches students how to define, analyze, evaluate, and transform conversion and service activities to deliver better value to customers. Topics covered illustrate how people, processes, and systems can be combined most productively to create outputs that help fulfill organizational objectives.

Management of integrated business processes through the application of process analysis and process improvement procedures. The course teaches students how to define, analyze, evaluate, and transform conversion and service activities to deliver better value to customers. Topics covered illustrate how people, processes, and systems can be combined most productively to create outputs that help fulfill organizational objectives.

Management of integrated business processes through the application of process analysis and process improvement procedures. The course teaches students how to define, analyze, evaluate, and transform conversion and service activities to deliver better value to customers. Topics covered illustrate how people, processes, and systems can be combined most productively to create outputs that help fulfill organizational objectives.

Understand and analyze the concepts of logistics and supply chain management. Topics include customer service, inventory management, information systems, order fulfillment, transportation, third-party logistics, warehousing and supply chain strategy. Emphasis will be placed on providing logistical support for procurement, manufacturing and distribution.