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New faculty & staff

Welcome to Computing and Information Technology Services (CITS).

Answers to most frequently asked questions are listed below.

FAQs for new faculty and staff

Contact the IT Service Center

Or visit the Library, 2nd floor IT Service Center desk for support during business hours.

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Find out minimum purchase recommendations, as well as suggested hardware configurations.

For more information or questions regarding purchasing equipment, please contact IT Procurement.

Learn more about the Laptop Refresh Program.

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View a list of the software that CITS supports, as well as information on software licensing and availability.

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CITS offers a single username and password for a number of web-based services. Your UMassD Logon is your current email username and password; however, that username and password gives you access to many other IT resources. Click on the link to find out what services currently use the UMassD Logon.

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Once your on-boarding process and all required information is complete with HR, you will receive an email to your personal email address inviting you to activate your UMassD Logon account.

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An alias is an alternate identifier that commonly follows a firstname.lastname convention, such as mary.smith . You can use it to more clearly identify yourself in email, especially if you feel that your UMassD Logon doesn't specifically identify you to email senders and receivers.

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All employees automatically receive self-service access to HRDirect. This requires multi-factor authentication (MFA).

Advanced access is granted based on job responsibilities and must be approved by the supervisor and data custodian for the functional area. Faculty and staff who need to use these systems can initiate an access request by contacting CITS at 508.999.8900 (or x8900) or submitting a case using the IT Help form.

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UMass Dartmouth uses Microsoft Teams Voice as a next-generation phone system. 

For additional information about Microsoft Teams, including training and headset requests, visit the CITS Microsoft Teams website.

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UMassD uses Canvas as its learning management system (LMS). Course sites are created in Canvas based on enrollment data in COIN. Faculty can access Canvas via the myUMassD portal. 

View the Faculty Help website for Canvas on the Instructional Development page for assistance with Canvas. Need help with course design? Make an appointment with an Instructional Designer by submitting an IT Case.

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Connect to the eduroam wireless network using your UMassD email address and network password. View instructions about configuring your computer and other devices on the campus wireless network..

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You can connect to your UMass email from anywhere you have an Internet connection by using the university's web-based Office 365 email. Devices and email apps must support modern authentication mechanisms (OAuth2). Access your mail through the myUMassD portal.

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The CITS computer classrooms are teaching spaces for faculty using computer technology in their coursework. When not being used for teaching, the classrooms become public access computer classrooms, which provide access to students, faculty and staff. More information about technology-enabled classrooms is available on the IT learning spaces review page.

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UMass Dartmouth recently adopted Canvas as a platform for faculty and students to use for online, blended, and face-to-face instruction. There are many instructional tools available for faculty to use that are integrated within the Canvas platform and/or in the classroom to engage with their students. 

Some of the instructional technology systems include:

  1. Akindi - used to create, print, and score bubble sheets for multiple-choice assessments
  2. Echo360 - a powerful lecture capture system that captures what you say and present during class and makes it available for students to watch online after class.
  3. Harmonize - a discussion and collaboration tool available through Canvas 
  4. Kahoot! - a game-based learning platform for games or quizzes; available in Canvas or outside of Canvas
  5. Kaltura - a personal capture video recording, streaming, and storage platform; available in Canvas or outside of Canvas
  6. Qwickly Attendance - take attendance easily in Canvas through Qwickly Attendance
  7. Turnitin - a web-based service through Canvas that indicates the originality of student work
  8. VoiceThread - facilitate audio/video discussions around content 
  9. WordPress - create professional-looking blogs and websites with this web authoring tool
  10. Yuja Panorama - assess and improve accessibility issues in Canvas so that users can access alternative formats of content (eg, audio, immersive reader, PDF, etc)
  11. Zoom - our campus-wide teleconference solution and room-based system in conference rooms on campus

To learn more about these instructional technologies, visit the CITS Instructional Development Technologies Website.

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A faculty or staff profile is a repository for professional activities and accomplishments. The information in your profile may be viewed by colleagues, students, and the general public via the campus Online Directory.

More information

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CITS offers Canvas (LMS) and specialized desktop applications.

Visit the CITS Instructional Development Workshops website to browse training opportunities.

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