Frequently Asked Questions

Computers & Printers

What kind of computer should I buy?

CITS posts computer purchase guidelines to assist students in making that important decision.

Some colleges at UMass Dartmouth also make specific recommendations for laptop purchases for their students.

Should I bring or purchase a printer to go with my computer?

Multi-function devices (MFDs) are available across campus. Please see CITS PrintLess program.

If you bring a printer to campus, please keep in mind that devices that broadcast wireless networks or hotspots are not permitted. It should be a printer with a USB connection.

Do I have to pay extra to connect to the Internet from my dorm room?

No, there is no additional fee required to connect your machine to the Internet from your on-campus residence.

Can my roommate and I be on the Internet at the same time?

CITS encourages the use of the wireless network.

In the first year residence halls, Oak Glenn, Pine Dale, Woodlands, and Cedar Dell a wired port is available for each bed space. The new residence halls opening in Fall 2020 will exclusively feature wireless connectivity.

Can I use other email accounts on campus?

Yes. Although you will be given a UMass Dartmouth email account once you register for classes, you will still be able to use any other email accounts you already possess.

Please note: Official university correspondence, such as announcements about emergency closings, will be sent to your UMass Dartmouth account, so it's a good idea to check it regularly.

Network

How do I find out about wireless service?

Information about UMass Dartmouth's wireless network

Can I use wireless networking in my dorm?

UMass Dartmouth provides wireless service in the residence halls, and all academic buildings, cafeterias, and the library.

Campus Wireless Map  (PDF)

Can I set up my own wireless access point?

UMass Dartmouth does not permit the use of personal access points in the residence halls. Rogue access points may not be secure and could allow unwanted access to the campus network. You are responsible for any and all traffic generated from the port that your computer is connected to. Anyone found to have set up a rogue access point will have his/her port disabled and will be reported to the Office of Student Conduct and Dispute Resolution.


Security

Should I have anti-virus software installed on my computer?

Yes. Under the university's Information Security Policy, each computer is required to have up-to-date anti-virus software actively running on any computer that is attached to the university network. The university has purchased a site license for Sophos Anti-Virus which allows every student, faculty, and staff member to install it on his/her computer. University-owned computers that are managed by CITS have anti-virus software preinstalled.

Students, faculty, and staff can download the software on their personally-owned computers by logging in at https://home.sophos.com/en-us/edu/umass.aspx.

Please also see the Security Checklist for University-owned Computers.

What should I do if I think my computer is infected with a virus?

Please see Respond to Data Security Incidents - Information for Faculty and Staff.

Contact CITS at 508.999.8900 or x8900. Do not email UMass Dartmouth CITS or submit an online IT help request from a potentially-compromised device.

My computer is infected with a virus. Why was my network connection shut off?

Your connection was shut off to help protect your computer and the computers of others on the network. Some viruses allow hackers to access the infected computer without the owner’s knowledge. Other viruses probe the network looking for other computers to infect which in turn can affect the speed of the network making it slow for everyone. You connection will be re-enabled once the virus has been removed.

I responded to a malicious or phishing email. What should I do?

Please see Respond to Data Security Incidents - Information for Faculty and Staff.

 

Change your UMassD Logon password.

If CITS received a 3rd party report about a potentially compromised account, the affected account will be temporary disabled to prevent further abuse. From this point on, the account holder will be required to use multi-factur authentication (MFA) to manage their account.

Contact CITS at 508.999.8900 or x8900.


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